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Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. She had also not told us that this was required when we were first notified of the positive test result. hears receive 0000018652 00000 n PAX can confirm that most guests we saw at Royalton Bavaro during our stay were, indeed, respecting this request. She told us that the private residence must de evaluated and we must provide information on the address, but never got back to us on how to proceed with that process. Dear MARCIA R,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting our effective COVID-19 protocols, excellent locations for outdoor events, exciting excursions, beautiful sunsets and wonderful team members.It was certainly a pleasure hosting you and we look forward to your return.Regards,Royalton NegrilManagement Team. Were also sharing our first-hand take on what resorts are doing to keep guests safe. For starters, Sunwing sanitizes its fleet with an AEGIS Microbe Shield a high-tech treatment that provides antimicrobial protection for surfaces in airplanes. m Hh&zt:jJRoXh'&1@,ZSmbM,mN?Fn I was given a paper with my name and negative results but I hadn't even taken the Covid test yet! We couldn't control the a/c and were freezing all night and couldn't sleep. Let our collection add to yours.

Still would highly recommend! endstream endobj 202 0 obj <>stream 0000013230 00000 n Ey-\p2RzLX 4,3y26k.j%alWV~E7>BPW!AxU759$G=b`7-N;{|{`8v#n6Zt0]88'd` ^yNPP_i1xbhlBNB8sx|c@D;7S~;UO"G?OUwtJ0 9) Carretera Federal 307 Tulum Cancun Km 332 150, Municipio de Benito Juarez, Puerto Morelos, Quintana Roo, Mexico, 77580. 0000204072 00000 n At this point we were not given nor emailed our results like we were told we would be. pursue failures recoup 0000001550 00000 n Sunwing returning to Punta Cana has been a beacon of hope and happiness, Garcia told us, as it represents a significant step in the countrys road to recovery. But resorts in the region are, generally, hovering at 20 to 30 per cent occupancy, so its easy to keep a safe distance from everyone right now, whether theyre masked or not. 0000017706 00000 n So, Miss Richard did what so few Canadians have dared to do in these turbulent and uncertain times: she booked a vacation. Sunwing is currently offering one flight from YYZ and YUL to PUJ on Fridays and an additional one from YYZ on Sundays. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I went with her to reschedule my test because I was leaving on a later date. Families will love the enormous on-site splash park, supervised kids and teen clubs, and non-motorized water sports, perfect for days spent making unforgettable memories together. At this point the hotel had already called Ministry of Health who was standing outside of our door and saying we had to sign papers saying we are not fit to fly and must quarantine. ?\kZfzztWomby]VKz&S^eaGD5-t87#>V7hC&{R;miwfUeEwWH_*D{e:*t9MN IL~$qw"t=!zz},mEmDw9jn_jj\.ewTN{Tq[jy}[]/*wNAydr+!:4~$)TBl7OCh9CQ/AlFH|&rJ0g Mr.TY$yaF_(f1!AA', @bLZ=$1 mq\BV0jAwi^+*D#0,pcmbDsC})KKV!, Theres space. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. After waiting in our new room for about 3 hours uninformed fo the process we were finally presented with medical papers. hdqwYY5[P3#PC+cZ8|z}syC*v$0M,d/@f1)Y}ltVxh^'5d|@IrCz%iRH(2673\=>U =-c+bUm>K(b n^ Thanks for your interest in our media kit and advertising solutions available on PAX.travel.

Spent a week with family at the Royalton. You will be asked to provide a valid credit card and your passport/government-issued ID upon check-in. I tested negative. Royalton Negril, An Autograph Collection All-Inclusive Resort. Don't miss a single travel story: subscribe to PAXtoday! My only critique is that I wish they had a wider selection of alcoholic beverages. The butler service from Averdan was impeccable. However, all food is packaged in a sealed takeout bag and left for the guest to retrieve at their door). The trip, for them, seemed worth it, despite the fact that theyll have to quarantine for 14 days when they return to Canada. I can find no other way to describe this property but to call it a slice of heaven. %%EOF My family and I went for a special celebration over a long weekend and it was a great experience. Were always trying in common areas and, so far, people are being reasonable and following our guidelines.. 10:05 am, 07-29-2022 0000016839 00000 n Check-in: Michael Pihach is an award-winning journalist with a keen interest in digital storytelling. endstream endobj 203 0 obj <>stream Please see our partners for more details. 0 Everything is linked to a program called Safe With Sunwing, a company-wide commitment to health and safety that covers all aspects of the travel experience. 0000290702 00000 n startxref My family loved him! I needed a rest, says Miss Richard, who usually takes two vacations annually in normal circumstances. hb```b``y , ",@QL[%B~1SYq$iX\@P`@hj`eXl0>ldW03?`QAR%QCB#2//A- MjW`aH`"x@ 0% The entertainment was pretty chill and my cousins and I (after we sent the parents to bed, of course) went to a silent disco party and turned all the way up! Please fill the following form to download our media kit. The service. 0000013813 00000 n Sunwing vacation packages also, currently, includecomplimentary COVID-19 coverage through Manulifeto cover emergency medical or quarantine costs if, by chance, COVID-19 is contracted while in destination. 9:50 am, On Location: I feel safer here than at home: Talking with Sunwing customers in Dominican Republic, https://news.paxeditions.com/news/tour-operator/location-i-feel-safer-here-home-talking-sunwing-customers-punta-cana, Dreams Macao Beach, the resort that was accidentally built for social distancing, Sanitizer is the new welcome cocktail: 12 things we learned at Secrets Royal Beach Punta Cana's reopening, Evan Evans invites Canadians to explore Royal Tours for Queen's Platinum Jubilee 2022, Tait joins ACV as area sales manager; Rothfuchs to oversee ACV@Home, Air Canada Vacations: Marco Gagnon succeeds Guy Marchand, VIDEOTORIAL: Discover The Fives' new & exciting activities, including a holistic wellness program, VIDEOTORIAL: Take your vacation to the next level at Majestic Elegance Costa Mujeres, Carnival changes pre-cruise COVID-19 testing protocols, Agreement between WestJet & Unifor ratified. 3:31 pm, 07-29-2022 hbbe`b``3 0@ It is only possible that I got COVID while I was being forced to stay in a room with someone who tested positive.This was truly a traumatic experience. All in all, would definitely recommend this property. That man knows how to ensure his guests are having fun! We asked the nurse who performed the test if I can take my complimentary test, but she said only one test is free per guest. I refused to sign this paper because I had been treated very poorly from the beginning and did not feel comfortable signing. The hotel premises and our rooms, we had 3 rooms, were immaculate with beautiful views of the pool and beach. Many guests were spotted with a mask tucked in their pocket so they had one ready to wear when needed. In addition to PAX, Michael has also written for CBC Life, Ryerson University Magazine, IN Magazine, and DailyXtra.ca. 0000001391 00000 n Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is a modern property in the popular vacation hotspot of Riviera Cancun. READ MORE: In other words, you can still have a fun vacation while utilizing the layers of protection that have, since March, become familiar and common practice. The Mont-Tremblant, QC, resident had a lot on her plate, after all, raising a big family she has seven (seven!) There are social distancing markers on floors in the resorts and there are no paper products(maps and destination guides are all digital now).

0000008417 00000 n Three hours later we receive a phone call in our room saying that my cousin's results came back positive and we were told that we must evacuate our room to be quarantined in another building. Masks are mandatory for all staff, but with guests, well, actually forcing people to cover their face is, and will be, an ongoing challenge (not just at Royalton, but everywhere). I restated that I had never took my test in the first place but a nurse never came! The activities are also pretty dope here and all non-motorized water activities are for only $FREE.99. Sanitizer is the new welcome cocktail: 12 things we learned at Secrets Royal Beach Punta Cana's reopening. 224 0 obj <>stream PAX is currently reporting on location in the Dominican Republic. 0000001211 00000 n This paper was a Non disclosure agreement saying that I can't saying anything negative about my experience on social media. 195 0 obj <> endobj In the Dominican Republic, though, travellers are covered for COVID-19 just for showing up (the government, at least until Dec. 31, is offering free insurance to all tourists). Dear nicholassG9206WF,Thank you for choosing Royalton Negril for your recent vaaction and taking the time to share your experience with us.We appreciate your comments highlighting the gorgeous rooms, great food, variety of restaurants, excellent service from our wonderful team members; they will definitely be commended for their efforts.Your comments relating to alcoholic beverages have been noted and shared with the relevant managers for further review.It was certainly a pleasure hosting you and your recommendation is greatly appreciated.Regards,Royalton NegrilManagement Team. The program is supported by a partnership with healthcare leader Medcan, specifically Dr. Peter Nord, Chief Medical Officer at Medcan, who recently hosted an Ask Me Anything video series about returning to travel in a safe and responsible way. But theres always another side to this story this, referring to the people working on the ground here in tourism-dependant Dominican Republic. 8caMN|&W"[2*[M0[xDmnWLm.9blN>!0a](^jb@1[ "Lc."u|S T At this point we were not given nor emailed our results like we were told we would be. Of course, you cant wear masks when eating or drinking, but most people wore one in the lobby and when approaching restaurants. Michael joins PAX after years of working at popular Canadian television shows, such as Steven and Chris, The Goods and The Marilyn Denis Show. From the initial phone call I asked the hotel manager what the next steps were in this process, but she was not able to tell me anything except that we must stay in our rooms. As we witnessed last week at two all-inclusive properties in Punta Cana Secrets Royal Beachand Dreams Macao Beach enhanced health and safety measure are of paramount importance, not only in restoring consumer confidence, but also in keeping COVID-19 out of the picture. The property was pristine and well-maintained. I went with her to reschedule my test because I was leaving on a later date. Despite making a few modifications to its operations, Royalton Bavaros amenities the sprawling lazy river, mini golf course and FlowRidersurf simulator, for one are up and running, with capacity measures in place. The food was great and they had a wide variety to choose from at the buffet. We immediately asked for her bosses email or to speak to him and she kept saying that she won't give it to us. 0000027807 00000 n July 30, 2022 At this point the hotel had already called Ministry of Health who was standing outside of our door and saying we had to sign papers saying we are not fit to fly and must quarantine. They lead the line dances and taught some moves. Saturday, After calling and requesting a test from a private company we had to pay 200 US dollars per person to retake a test by a doctor who came to our room. Three hours later we receive a phone call in our room saying that my cousin's results came back positive and we were told that we must evacuate our room to be quarantined in another building. R0gA/mKMQb_r|vjFF{(K>P &Z). Books, flowers and bed covers have also been removed from suites to eliminate touch points. Dear amilcat2021,Thank you for choosing Royalton Negril for your recent vacation and taking the time ot share your experience with us.We appreciate your comments highlighting the beautiful property, COVID-19 protocols and top notch customer service. Miss Richard and her partner were among the first group of Canadians to join Sunwingon its first flights since March last Friday (Nov. 6), taking off from Montreal-Pierre Elliott Trudeau(YUL) and landing atPunta Cana International Airport (PUJ) in the Dominican Republic. 0000028140 00000 n After waiting in our new room for about 3 hours uninformed fo the process we were finally presented with medical papers. Guests of all ages will enjoy Royaltons signature All-In Luxury concept, featuring unlimited, reservation-free dining, upscale accommodations, All-In Connectivity offering free, high-speed Wi-Fi for all your devices resort-wide, in-room Bluetooth speakers, and free calls to select countries. The dude who operates the tubing speed boat (slim build and cornrows) and Shortman (short, stout build) made sure the thrill-seekers in our group were having an adventurous stay. Taxes and fees that are shown are estimates only. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. 0000008529 00000 n I was given a paper with my name and negative results but I hadn't even taken the Covid test yet! The hotel set up a private area in the lobby for check in & we had complete viewing up the entrance so we could see our guests coming in.The celebration commenced with a private dinner on the ourside at one of the restaurants, the food was first class, we then did a reception with the cutting of the cake on the outside at Ocean Point, at Grand Lido, one of the most beautiful places to watch the Sunset, we did not see the sunset as it was a night event, but if you ever get to celebrate there make sure you catch the sunset.Our big FINALE event was a Catamaran cruise we did it via the hotels partner NEXUS tours. It has also resumed service from YYZ and YUL to Cuncun and Montego Bay. 0000008643 00000 n We called the hotel manager every morning every two hours.On the day we were supposed to originally check out the hotel manager didn't call us back until the late afternoon to say that we must pay for our additional night. We asked the nurse who performed the test if I can take my complimentary test, but she said only one test isDue to the US new Covid Testing laws of presenting a negative test in order to return back to the US, my cousin took her complimentary test at the resort on the morning of Day 2 of our stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Stay tuned for Part Two of our exclusive series on Sunwings safe return to the skies. The workers from the front desk to the wait staff at the restaurants, beach and pool areas were outstanding; very friendly and attentive. Your recommendation is greatly appreciated and we look forward to your return.Regards,Royalton NegrilManagement Team, GM Enrique, Reident Manager Lorna and the entire Royalton Negril team pulled out all the stops to make the occasion truly special and memorable. If you decide to go virtual, you can then connect with all Sunwing reps in destination via text or email (whichever you prefer) for info on tours, the destination and the check-in/check-out process. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Guards and security sat outside our room 24 hours each day.I have family in Jamaica and I had asked the hotel manager from the first night if we were allowed to quarantine in a private residence instead of the resort.

The property is so vast i felt free.Try it for yourself it will be one of your best experiences. ', Dear 700simonc,Thank you for choosing Royalton Negril for your 50th Birthday celebration and sharing your feedback.We are extremely delighted to learn that you had an epic celebration; your comments highlighting the excellent service, beautiful location and the impeccable butler service from Averdan are greatly appreciated; the team will definitely be commended for their tremendous effort in ensuring you had a wonderful stay and a memorable celebration.It was certainly a pleasure hosting you, your family and your friends; as for the reunion, we look forward to executing another magnificent event for you anytime!Regards,Royalton NegrilManagement Team, This is the version of our website addressed to speakers of English in the United States. <<5E1D9BE4950D5D4FAA89528DC43F517C>]/Prev 986368/XRefStm 1211>> (The company has, notably, been flying customers south since August using third-party carriers). It means that [Sunwing] is betting on this destination, theyre betting on tourism, said Garcia. We cannot impose [mask wearing] on clients, but we politely invite them to do so, said Alejandro Garcia, a sales manager at Blue Diamond Resorts, the hotel division of Sunwing Travel Group. I went with her to reschedule my test because I was leaving on a later date. I was given a paper with my name and negative results but I hadn't even taken the Covid test yet! (Click here to watch). Sunwings Toronto Pearson (YYZ)-Punta Cana service also resumed on that same day, which marked the operators official return to travel after grounding its fleet for more than 230 days. more. I do not recommend staying here to anyone. xref She was very upset and pestered us to sign for about 15 minutes when I asked her where the exit was and managed to stride past her and open the door to see my grandfather waiting.The hotel manager then starts hassling my grandfather to pay for our night. The first night in quarantine I called the front desk and housekeeping over 5 times to bring us a blanket and water bottles, but we never received them. We were also told a nurse was going to check on us twice a day to monitor temperature and health but no one came in the 3 days we were in that room. There was no sense of communication, customer service, procedure, or respect. It was a national holiday and long weekend in the Dominican Republic during our stay, an event that drew crowds of locals (many of which, from what we saw, stuck together in bubbles). The pandemic was also starting to take a serious toll on her mental health at her job, working at a support home for the elderly. Among the things we saw at the 730-suite resort included a reinvention of the buffet plexiglass barriers now separate guests from mask-wearing staff, who assemble plates and serve food to you. Sunwing has also launched a new virtual concierge servicethat customers can activate at the Sunwing booth at Punta Cana airport. The credit cardholder must be present at the time of check-in or a complete credit card authorization form must be provided. Three hours later we receive a phone call in our room saying that my cousin's results came back positive and we were told that we must evacuate our room to be quarantined in another building. Review tags are currently only available for English language reviews. NexusTours (the transportation and excursion department at Sunwing Travel Group) has capped its buses at 60 per cent so guests can space out. What a beautiful experience to sail in the bluest waters in the world, we stopped snorkled, swam & sailed to the "WORLD FAMOUS RICKS CAFE" , where a few of our guests did the famous JUMP.What i appreciated most about Royalton Negril was the amount of choices for outdoor events, they have quite a few, the staff was pleasant, very courteous & happy.They also had an area for covid testing.I must say as one of their travel partners i am familiar with a few of its staff, but its the best project i assisted with since covid hit Jamaica in March 2020 and for me one of my best experiences for Negril Jamaica. You scan a QR code using your phone, select your language, and indicate if you would like a virtual service. After waiting in our new room for about 3 hours uninformed fo the process we were finally presented with medical papers. I forgot all their names but Kimo from the vibe team was the absolute best! This barrier was seen at check-in, too, and is now, generally speaking, an industry must-have. 0000007229 00000 n 195 30 We havent travelled for a year.. Maybe it is due to covid they scaled down but the drink offerings were a bit bare in my estimation. THE SERVICE WAS TOP NOTCH. She then told us if we are not going to sign then we have to pay for the night. 0000010444 00000 n

They disinfected our luggage, theyre taking our temperature when entering restaurants, which are only 50 per cent full.. All the staff were so friendly and professional, and not in the "I'm just trying to fake it for some tips" kind of way but everyone was so genuine and just wanted to ensure you were having a good time (and I'm a local so could definitely tell). trailer 0000000914 00000 n 0000009604 00000 n 0000028062 00000 n Shout out to Synora, Anthony, and Kemar. 0000015663 00000 n I was given a paper with my name and negative results but I hadn't even taken the Covid test yet! My family and friends felt welcome and, despite the Covid 19 protocols, we had a great time.The question now is 'how soon can we do the reunion? Due to the US new Covid Testing laws of presenting a negative test in order to return back to the US, my cousin took her complimentary test at the resort on the morning of Day 2 of our stay. 12:00 pm. We dined at Zen one night and were delighted by the service received. The venue was perfect and the service was excellent. At this point we were not given nor emailed our results like we were told we would be. Due to the US new Covid Testing laws of presenting a negative test in order to return back to the US, my cousin took her complimentary test at the resort on the morning of Day 2 of our stay. Good COVID protocol in place.I would definitely recommend Royalton Negril and I plan on returning. Dear pkg-fam,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting the friendly hosts, beautiful views and immaculate rooms.It was certainly a pleasure hosting you and we look forwad to your return.Regards,Royalton NegrilManagement Team. They truly made our time there memorable. Not only could we not afford this, but she had not mentioned that we had to pay for our quarantine especially if I already requested to move to a private residence days prior to our check out. Regional OCM, Other at Royalton Negril, An Autograph Collection All-Inclusive Resort, responded to this review. Collective mask wearing, capping capacities at venues, scrubbing out touch points and promoting social distancing are actions that resorts, here in the DR, are taking seriously, and the properties run by Sunwing Travel Group (such as Royaltons) are no exception. Ask Paige W about Royalton Negril, An Autograph Collection All-Inclusive Resort, Ask nicholassG9206WF about Royalton Negril, An Autograph Collection All-Inclusive Resort, Ask pkg-fam about Royalton Negril, An Autograph Collection All-Inclusive Resort, Ask MARCIA R about Royalton Negril, An Autograph Collection All-Inclusive Resort, Ask amilcat2021 about Royalton Negril, An Autograph Collection All-Inclusive Resort, Ask 700simonc about Royalton Negril, An Autograph Collection All-Inclusive Resort, We compared the lowest prices from 10 websites, Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort, We compared the lowest prices from 16 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 5 websites, We compared the lowest prices from 15 websites.

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