Royal Resorts is not responsible for the results. Members may be offered the opportunity to move but it is optional. In the Luna Grill location, gourmet pizzas served from 5:30 p.m. to 9 p.m. Classic pizzas from the Bartolos Pizza menu also available for lunch in Luna Grill along with the pool grill snack menu. Arriving members and guests enjoy a wide range of services and amenities at our resorts. For reference, we have divided it into subsections, use the tabs to find what you need. Heres a rundown of whats available. In The Royal Haciendas: 2000 Mexican Pesos. Please use the online internal exchange program atwww.ExchangeMyVacation.comor email us atexchanges@intervalservicing.comor call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries), Royal Resorts Signature Club reservations. 5:30 p.m. to 10 p.m., closed on Friday night. The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m. Reservations are required. Pacos Tacos restaurant is closed until further notice, however guests may order from the Pacos Tacos menu at Cayo Largo Restaurant. An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage. Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure. The Royal Sands, The Royal Islander, The Royal Haciendas, The Royal Cancun and Grand Residences are open and we look forward to welcoming our members to their home away from home. The antigen nasal swab test is available at your resort at no cost. Results are available within 24 hours. The Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy. Royal Resorts is not responsible for the results. Different laboratories are providing the testing and keep separate records. Yes, appointments are required for testing at least 24 hours in advance. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials. The new Asian restaurant at The Royal Haciendas is open for Japanese, Chinese, Korean and Thai cuisine! If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing. If you are staying at Grand Residences, this policy also applies. Royal Resorts is open and welcoming members and guests with new health and safety measures. For dinner, choose between Los Murales, Kinoko, Pizza Luna and La Palapa del Sol. Public beaches are open with social distancing rules and masks are mandatory. The COVID Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. We have a system in place to redistribute within our resorts when projections show higher possible occupancy.
All information is subject to change at short notice. El Conquistador is open from 5:30 to 11 p.m. (closed Saturday). The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m. Reservations are required. Results are available in 24 hours. The Royal Market is open daily from 7 a.m. to 10 p.m. at the Cancun resorts and from 7 a.m. to 10:30 p.m. at The Royal Haciendas. The meals on this menu are covered during the up to 14 day quarantine period covered by Royal Resorts for guests who test positive and must stay longer. Malls, hotels and restaurants may operate at 80 percent capacity. For members or guests who have an international exchange reservation at Royal Resorts.
If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis. We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities. We are in close contact with the authorities in order to comply with all health and sanitization standards. If you have an international exchange stay reservation at Royal Resorts please contact RCI or Interval International, depending on the company you booked through, for assistance. The online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m. Open from 9 a.m. to 5 p.m. at The Royal Sands and The Royal Cancun. The date that the COVID-19 test is taken cannot be before check-in occurs. Testing will be carried out at: Public spaces may open again with reduced capacity.
If you had filled out the previous appointment form (before May 8), please fill out the form in the link listed on this bullet. High-risk groups continue to take precautions and stay at home if possible.
US Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343, US Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279, US & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109, For members or guests who booked a Royal Resorts stay with Royal Reservations online or through the Call Center or with an OTA. If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts. Royal Resorts is not responsible for the results. 10 a.m. to 6 p.m. Char Hut beach service 9 a.m. to 5 p.m. Wednesday to Monday 5 p.m. to 10 p.m., Tuesday night karaoke 5 p.m. to 12 p.m. Royal Express food to go service 2 p.m. to 9:30 p.m. Open 5 p.m. to 11 p.m. Live Mexican music on Tuesday and Thursday. Daily Sunset Happy Hour 6 p.m. to 8 p.m. Sunday Brunch served from 8 a.m. to 2 p.m. Breakfast is served in La Palapa del Sol. Sandwiches and paninis served from 5:30 p.m. to 11 p.m. Bar open until 11 p.m.Live music on Monday from 8:30 to 10:30 p.m. Karaoke on Wednesday from 8:30 p.m. to 10:30 p.m. La Palapa del Sol from 7 a.m. to 11:30 a.m. La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m. Luna Grill in Phase II, 11 a.m. to 6 p.m. La Rotonda Bar snack menu 11 a.m. to 5:30 p.m. If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing. We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure. Changes to existing exchange reservations are subject to the full exchange fee of US$199. The Cancun municipal government recently passed legislation making the use of face masks mandatory in public for residents and for visitors. Results are available in 24 hours. It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only, and available to those who have no symptoms. For members whose travel plans are disrupted, Please use the online internal exchange program at, or call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries), https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html, https://www.cdc.gov/quarantine/fr-proof-negative-test.html. No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing.
If you have symptoms, please contact the resort doctor to make arrangements for a test. If you are unable to travel you may use the Internal Exchange program. La Palapa del Sol from 7 a.m. to 11:30 a.m. La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m. Luna Grill in Phase II, 11 a.m. to 6 p.m. La Rotonda Bar snack menu 11 a.m. to 5:30 p.m. The Open Stay Certificate program is suspended for deposits. Royal Reservations has flexible cancellation policies during the whole year that will allow you to modify or postpone your trip at no additional cost when you need to.
In the case of Canada-bound travelers, children aged five and above must be tested. This policy is valid until July 17, 2021. Royal Care Standard policy and the instructions issued by the health authorities. Yellow light: All employees may return to work but with special protection for groups at high risk from COVID-19. We are experiencing a high volume of calls, so please contact us by email and we will respond as soon as possible. Beach and Villa massages are available from 9 a.m. to 5 p.m., reservations required. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours. Open for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu on Saturday, Monday, Wednesday and Thursday. Arriving members and guests enjoy a wide range of services and amenities at our resorts. Please bear in mind that your test results must be dated within 72 hours of your flight departure. This policy is not valid for last-minute reservations made within 24 hours of check-in. The Quintana Roo Health Department is reporting that as of January 5 there were 371 cases being studied in the state, 652 in quarantine and 214 in hospital throughout the state. To help members and guests traveling to the United States comply with the new Centers for Disease Control and Prevention order, Royal Resorts, through certified independent laboratories, is now making convenient onsite COVID-19 antigen testing available at no cost.
At Royal Resorts, all our staff wear face masks and we ask that all our members and guests use them too when indoors and in busy public areas of our resorts. Open: 5:30 p.m. to 10 p.m., closed Saturday and Thursday. The Quintana Roo Government recently passed a law on the mandatory use of face masks in public. Accommodations and meals are covered only for the guest/s who have tested positive and are subject to availability.
Countries such as Canada and the UK now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. Reservations required for Teppanyaki and Shabu-shabu. Visit RoyalCareStandard.com to learn more about enhanced health and safety measures. If you booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency, and you have to postpone your trip due to the current circumstances, please contact Royal Reservations or our Call Center for assistance. Open: 5:30 p.m. to 10 p.m., closed Saturday and Thursday. For members whose travel plans are disrupted within 30 days of the interval/week owned please visit www.ExchangeMyVacation.comfor updates under COVID-19 Program Availability or call Interval Servicing for options. For members whose travel plans are disrupted within 30 days of the interval/week owned please visit www.ExchangeMyVacation.comfor updates under COVID-19 Program Availability or call Interval Servicing for options. Archaeological sites are open in Quintana Roo and Yucatan, including Tulum, Coba, Muyil, San Gervasio, Chichen Itza, Uxmal and Ek Balam. Number of guests permitted: 10 at The Royal Sands in the cardio and weights area and six guests in the stretching room and 8 at The Royal Haciendas. Exchanges must be requested with a minimum of 31 daysprior to th, e interval/week owned. If you booked your vacation through an online travel agency, call the Customer Service department. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi. These are exclusive prices for Royal Resorts members and guests. If you will not be traveling as scheduled, Royal Resorts has the following options to help you: For Royal Resorts Members with fixed weeks 2021. This system is reviewed on a weekly basis depending on the number of COVID-19 cases reported and decisions are made accordingly, including implementing further preventive measures if necessary. The use of a face mask, social distancing, frequent hand washing, use of hand sanitizer and repeated cleaning of surfaces in the workplace and at home apply at all times. They will be able to occupy their units. We are following guidelines issued by the Quintana Roo State Government and trying to keep within the recommended occupancy limits, which are now at 60 percent. Use of masks is now mandatory in public in Cancun, fines apply for non-compliance. If you booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency, and you have to postpone your trip due to the current circumstances, please contact Royal Reservations or our Call Center for assistance. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite at The Royal Sands, The Royal Islander, The Royal Cancun, The Royal Haciendas and Grand Residences through certified independent laboratories, at a cost of US$100-$110 per person. If you already have a reservation for your test at The Royal Sands but wish to be tested at The Royal Islander or The Royal Cancun, please make a new reservation using the appropriate links. The Mexican government introduced an epidemiological risk traffic light monitoring system in order for states to reopen and for people to return to work in the new normal. You can print them at the Royal Market resort store at no charge. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more. Open 5 p.m. to 10 p.m., closed Monday. Orange light: Non-essential economic activities are now permitted to open at 30 percent capacity. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours. Heres a rundown of whats available. Please use the online internal exchange program atwww.ExchangeMyVacation.comor email us atexchanges@intervalservicing.comor call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries), Royal Resorts Signature Club reservations. There is also a map showing city neighborhoods where clusters of cases have been detected through contact tracing and testing. Workouts are limited to 50 minutes per guest. Starting January 23, Royal Resorts, through certified independent laboratories, is making convenient COVID-19 antigen testing available at no cost onsite at The Royal Sands, The Royal Haciendas and Grand Residences. Tests are carried out Monday to Saturday from 8 a.m. to 4 p.m. at The Royal Sands and Grand Residences and Wednesday to Friday from 8 a.m. to 4 p.m. at The Royal Haciendas.It is important to note that free testingis for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results. The member issuing the Owner Loan must call Interval Servicing to make changes. If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.). If you will not be traveling as scheduled, Royal Resorts has the following options to help you: For Royal Resorts Members with fixed weeks 2021. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.. Red light: Do not go out unless strictly necessary. It is important to note that free testingis for all members and guests staying at Royal Resorts, is one-time only, and available to those who have no symptoms.
https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19, https://www.guestassist.mx/portal/en/Covid-19.php, https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus. The Royal Market is open daily from 7 a.m. to 10 p.m. at the Cancun resorts and from 7 a.m. to 10:30 p.m. at The Royal Haciendas. You can print them at the Royal Market resort store at no charge. Pacos Tacos restaurant is closed until further notice, however guests may order from the Pacos Tacos menu at Cayo Largo Restaurant. Yes. As another measure to reduce the spread of COVID-19, the United States and many other countries are now requiring a negative COVID-19 test for all inbound travelers. These are exclusive prices for Royal Resorts members and guests. Guests showing symptoms must remain in their room and follow the doctors instructions. The Quintana Roo Government recently passed a law on the mandatory use of face masks in public. The antigen nasal swab test is available at your resort at no cost. Masks are mandatory and groups of up to five people are permitted. We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities. Results are available in 24 hours. A la carte menu and live guitar music with Jorge Duran. All our restaurants and bars have contactless menus accessible by scanning the QR code and through the Royal Resorts App. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials. 
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