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Stay away!! chelsea boot truffle cabell oliver cappuccino Customer service wanted me to jump through hoops to take pictures for them before I could return the product. They offered us: 1) A refund minus 75 euro fee or 2) to void the fee and send another pair (because sometimes customs miss assessing duties and other times they catch it ??? Beware! https://olivercabell.com/pages/returnsNote that this policy is not applicable for exchange requests but only for refund requests. The best way to release the shoe whitener is to press gently against the shoe. We separated his orders so we can ship available items first, unfortunately, the courier lost the item during transit. The retro German inspired shoe is made with luxury materials and a detailed process. That is why we want to see some photos. ComplaintsComplaints for Oliver CabellOnline RetailerView Business profile. They never responded back not via email not via their website, not via their Instagram Ive tried multiple times.I wont the shoes I paid for or my money back. Im grateful for the BBB for stepping in on my behalf and I hope more action is taken to protect others from being taken advantage of. As of April 27, 2022, Oliver Cabell does offer international shipping policies. I never received my second pair. You can also take advantage of the Try Before Buying Program. :)Thanks for your kind understanding, Damian. The customer has been refunded already after our logistics partner confirmed that they have made an error in processing the returned item and marking them as Used/Dirty. The low-top silhouette is coupled with buttery Italian calfskin leather. Reached out to customer service to request a 1-time return label now that I know my size and they still wouldn't give me one. Thank you for your kind patience, Sherry. In this shoe the details count and elements like the vegetable tanned leather lining or Italian waxed cotton laces make the difference. Dont order. The refunds were processed accordingly and a store credit for one of the orders has been provided as well. We're hopeful you saw on our website that it's a pre-order and we posted there its ship date as it's expected not to be shipped right away. Required fields are marked *, This field is required For future orders, we recommend that you check the details first prior to placing them. FIRST- We hadnt received the boots for a month. It has been 3 weeks and I still dont have the shoes. If youve ordered the wrong size or have any other issue, youre welcome to exchange or return your order. If i dont receive a answer by sundaw i will contact my bank to alarm the fraud they did to me! Paid extra for 2-4 days delivery. Does Oliver Cabell accept in-store returns? BBB is here to help. The luxury is apparent in the construction of the shoes made of an Italian calf-skin footbed and a Spanish cowhide leather, with Italian waxed cotton laces. It seems like the only way to get a response is to post a negative review. What other shipping & returns policies does Oliver Cabell offer? hiker oliver cabell sneakers gat Hi, I ordered shoes on Dec 1, 2020 which is almost 3 months ago. How long is Oliver Cabell's return window? cabell oliver bombinate chocolate clove I wrote them back to either send me another pair (sent the product link) or refund me. The reason why he was one of the most unlikely suspects is that Scott had no experience in fashion, retail or start-ups. Hi Damian, I truly understand your situation and I want to help you in any way I can.However, our logistic partner doesn't give us the ability to adjust an order after it's received (due to how quickly they like to process things) and once an order is confirmed, a shipment is automatically scheduled. I had a similar experience to the previous reviewer. We have processed a partial refund on the customer's canceled order but unfortunately, not on the returned item as we are yet to receive it. To avoid further taxes and duties, be sure to indicate that it is a return on the Commercial Invoice.

As of -, Oliver Cabell does offer free shipping policies. Will definitely never buy from this company again and will get this refunded from my credit card company. Trust the reviews. Expand more similar stores that offer free returns & exchanges, (Optional) Include a photo to illustrate your review of Oliver Cabell's free returns & exchanges, Yes. This decreased our trust in this company and product that they produce. Thank you! The amount of time and energy I have invested in this issue is ridiculous. Looking to upturn the standard for sneakers? Avoid. Within 1 hour of the purchase I contacted Oliver Cabell customer service team to advise of my mistake and ask for refund. We had to pause on the refund request since we cannot issue a refund and not be able to resell a damaged/dirty pair of shoes. This was their error and I have spent a ridiculous amount of time tracking down my money. SCAM SITE - NOT officially linked to Oliver Cabell.

Its a good feeling to know that your boot was hand stitched in Albacete, Spain. The said they shipped them via ***** and they were delivered. Does Oliver Cabell require a receipt to make a return? They tell you to size up if half size. The kit includes: When youre putting the kit to use, begin by cleaning the shoe with the premium shoe cleaner and brush. I made a order 2 weeks ago and i havent receive any notice about it. We try to be as fair and accommodating as possible, but reserve the right to refuse returns that do not meet these criteria. THIRD- We called Austrian Customs and told them the whole story. But I didn't receive them. My order (#199443) arrived today but the size is too big. My invoice number is ***** At this point I do not care to have the smaller size. The shoes were received by OC on July 19, 2021 per tracking information. I ordered another pair and decided against them and they hadnt shipped so I asked to cancel the order and they told me it was not possible to cancel at this point. But no worries as one of our representatives will gladly help you with your further requests.

Please help Thanks,*****************************, I purchased a piece of jewelry for my wife for Christmas since she loves the brand back on 11/20.The item stated it was a pre order and it would ship in December.I emailed several times asking for an eta in the hopes to get it by Christmas, every single time I got a response stating there was no eta. Are you feeling lucky? I followed up 2 weeks after the sneakers were returned to them, and not getting any updates from the company. This Oliver Cabell shoes review will examine key elements of the brand and its products to assist you in making an informed purchase decision. Oliver Cabell makes quality shoes crafted using the most ethical factories and materials at affordable prices. I sent both pairs back and tried to use my store credit to purchase another pair. I requested a cancellation of my order and a refund immediately, but it has been multiple days, dozens of messages and emails sent, and STILL NO RESPONSE. Please note this has all done been via email with various employees handling the "support" inbox. Is there another name or email address this could be under by chance? We researched this on Apr 27, 2022. This can be accelerated by sweat or excess rubbing.The $35 return fee is charged to cover the cost of shipping, as well as handling and restocking of your original order. But I noticed here that my colleague has already sent ya an email. Bought the Chicago Low 1. As it turned out, customers loved the quality of the shoes, the design, look and fit. They arrived worn, dirty and scuffed. SECOND- We spoke to customer services and they explained that this was in the small print of their website. full list of footwear brands that offer free returns & exchanges. This is a great way to advertise for your competitors. All of our logistics partners' clients (Oliver Cabell, Away baggage, Warby ******, *******, and so on) have their return boxes bundled and transported to the warehouse. One suggestion is to break the shoes in a bit further. Order total was $260.46. I would prefer a refund to my CC that was used. If you could also include the date of purchase and order number, that would be helpful. BBB Business Profiles generally cover a three-year reporting period. Oliver Cabell is behind you, so they want you to love your product! The customer returned an order and wants to get a refund. I think they have forgotten or never understood that the customer experience is as important as the quality of product you produce. Ive ordered a pair of shoes from Oliver Cabell 12 days ago. We were looking for some boots on the Black Friday sale and we discovered this Oliver Cabell brand that was claiming to be SUSTAINABLE, ECO FRIENDLY and ETHICAL- everything we look for in a brand! Youll toss all the stranded keds lying around your front hallway. Due to a high volume of inquiries, email responses may take up to 3 business days. I purchased a pair of Oliver Cabels on April 24th 2021. Oliver strikes again. I ordered two pairs of shoes from this retailer. These sneakers are made with 100% full-grain leather which can be a bit stiffer to start, and takes some time to break in. The brand looks cool, and purchasing my first pair was easy, but that's where it ends. what???). In this day and age, the whole shabang is unacceptable. I send 3 emails and nothing. If faster shipping is selected, once the customer's order has been received and ready to ship, it will still going to ship using their preferred shipping option. Our representative responded to the customers via email and IG. One suggestion is to break the shoes in a bit further. Quality shoes crafted of materials from Spain, Italy, Germany and England, Variety of colours and styles in boots and sneakers, Kits and tools available to care for footwear, International orders may experience heavy duties and delays, Your items are unworn, undamaged and have no creases or visible wear, Items must be in their original packaging, Submit your return request within 14 days of receiving your original order, If you are making an international exchange, you will be granted a store credit upon receiving your order. One customer said it was the best footwear they had ever seen for the price. DO NOT BUY FROM THIS SITE. Additionally, you can stock up on fourteen last call items in the last call section of the Oliver Cabell website. The customer service is nonexistent. I purchased a pair of low 1s (order #83386). The shoes they are likely referring to is the pair of MENS shoes they sent to me rather than the two pair of Womens shoes I ordered (and never got). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Knoji is a social discussion platform that's 100% free to use. Made for men and women, Oliver Cabell blends art, craft and technology to deliver premium footwear constructed with passion.

Your email address will not be published. If you keep the items and then want to initiate a return, its no sweat! Long story short you will get charged significant import and duties if you are not in the US.

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