On the first time trip it was de

On the first time trip it was dented in the top corner on the side that the do not have reinforcements. I reached out 8/** in regards of the missing items. Highly recommend full grain leather bags. Upon recently deciding to file a complaint with the BBB, I returned to the Kenneth Cole website, and was surprised to see that when I tried to select the touch-screen gloves for a return, the explicit language of the policy pertaining to the gloves had changed and no longer included the exception clause allowing the gloves to be "returnable if defective". Her favorite part of traveling is experiencing a culture through its food, history, art, and language so when she isn't on the road, you'll find her studying Spanish or watching Kunqu opera. I got the following response: ****** *** *** ******** ******* ***** ** ***** **** ********* * ** ********* *** *** ************** ******** ** **** ******* *** *** ********* *** ******** ****** **** **** ** ***** *** ** *** **** *** ********* ** ********* **** * ***** **** ******* **** ****** ******** ********************************". (28 Internal Packing Dimensions: 28.0 H x 19.0 W x 10.25 D). I cannot afford a new pair. I purchased 2 pairs of shoes on the website. I've only worn the jacket about 15 times, because I live in *******. Also to note for the consumer, our returns address is not the one they listed (in Virginia). You will like that the interior has a soft lining, and it even includes zippered flaps still on the inside where you can put dirty items separate from the rest of the stuff. We wont claim that the Kenneth Cole Reaction Renegade 20-Inch carry-on is the best suitcase for its price since it lacks a few features and its not the most durable option. As a matter of policy, BBB does not endorse any product, service or business.

These leggings are perfect for your baby or toddler to wear over the holidays. Aside from the adjustable clothing compression panel, it has a dedicated shoe compartment, two mesh pockets, and a zippered pocket. Our DC is in California, so I'm now unsure of where this consumers belt/package is. Kindly tell them to repair it within two or three days My no. While its size may pose a problem with some airlines, few users have complained about needing to check in their Reaction Renegade carry-on. The dependable Out of Bounds 3-piece lightweight hardside 4-wheel spinner luggage set is perfect for travelers whom value both style and function. Always check the luggage sets to see how sturdy they are. ComplaintsComplaints for Kenneth Cole Productions, Inc.ClothingView Business profile. We also participate in other affiliate programs. I recently ordered this Kenneth Colebag from ebags, and I love it. I love Kenneth Cole brand but this is disheartening especially being a service member living overseas. Enviro-Child Upholstery Offers Early Childhood Classrooms An Eco-Friendly And Healthier Upholstery Alternative That Is As Durable And Easy To Clean As Vinyl. On rougher surfaces that wont let you roll your bag with ease, you can simply pick it up with any of the handles on the top, side, and bottom. (20 Carry-On Dimensions: 21.75H x 14.5W x 8.5D). I feel this response is not acceptable, either the quality of all their products is below sellable, or they are OK to sell defective products.

I was very worried if the soup would sink into the suitcase and damage my dresses and my stuff.

You come up with a way to differentiate your offering that perfectly fits your brand. The Kenneth Cole Reaction Renegade is made of ABS plastic. The Kenneth Cole Reaction Renegade 20-Inch carry-on is one of the most stylish carry-on suitcases for travelers on a tight budget. According to the description on the ******* ******** website, these gloves are supposed to have "touch screen functionality added to index finger and thumb". How you clean your luggage set depends on the material its made out of. Immediately dab the area dry to keep too much cleaning solution from soaking into the fabric. One of the items that convinced me that this was the perfect bag for me was the 10-year warranty, so I knew my investment was safe. Once they break, thats not wear and tear. After not receiving a response within a few business hours I decided to call and ask. Examine the luggage set for space and extra pockets. The horizontal mesh pockets dont have a closure mechanism, but theyre a good place to organize your underwear, handkerchiefs, and socks. I just take it back to the store and they send me a new one in about two weeks. It also has 360-degree movement, thanks to its four multi-directional wheels. www.cleverjourney.com all rights reserved 2022 | Privacy Policy | Cookie Policy | Terms of service. We use affiliate links, and receive a small commission if you make purchases through them. I arranged to return them and receive a refund. The person I spoke to was disinterested in my situation and offered a solution that didnt make much sense- to repurchase the shoes at the new sale price (mind you the shoes havent even arrived so I dont even know if the size I ordered will fit) and then return the other full price ones. They usually take about 1 month, Listing is for 1 Charm charms: silver arrowhead gunmetal spike gunmetal hamsa silver spike (does not swing on pendant) Pave clear czs the charms move back and forth on pendant. Funny did not see any other hard cases with dents like mine. Well also be comparing it to other carry-on suitcases in the same price range. 9/** they replied to one of my emails after inquiring about the status of my order. saying they want me to reach out to *** to make a claim myself. But I guess that even in the best brands have a hard time truly focusing on their customers. Plus 70 of people never actually go through the process of return. BBB Business Profiles may not be reproduced for sales or promotional purposes. We respect your privacy, and selling your information or sendingyouunsolicited email would make for a poor customer experience, so we promise well never do that. When it comes down to looks and functionally, the design keeps it lightweight and safe. }); hbspt.forms.create({ www.cleverjourney.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Replaced in 08, and replacing it this year. DWYM is your trusted product review source. I told her it should be between you and the carrier responsibility to get my order delivered. Kenneth Cole shoes given to me as a gift - cost over $240. Not sure where they obtained that info from.

Ease of use is what you'll get with this luggage set. The material is terivoile (pronounced terry voil) fabric that is made in a special process in which polyester fabric is woven to feel and drape like silk, or anything else you want to remember and keep you close to her heart. Kenneth Cole REACTION Mens Skinny Fit Stretch Finished Bottom Suits, Rembrandt Charms US Customs House Charm, GemStorm Silver Plated Dangling Scooter Clip On Lobster Clasp Charm. Upon speaking with a customer service representative on 11/**/20, she refused to go forward with approving and processing a return while repeatedly stating to me that the touch-screen gloves were not returnable because they were a part of the "Protective Wear" line and were explicitly not returnable as stated on the website. The Kenneth Cole Reaction Renegade is a lightweight suitcase that comes in at just 7.35 lbs (3.33 kg). Consider your storage space before buying a luggage set. Some users reported that its wheels broke off in certain accidents. Kenneth Cole REACTION Mens Skinny Fit Stretch Finished Bottom Suits, Moxie Pumpkin-Shaped Outdoor Trampoline Set with Premium Top-Ring Frame Safety Enclosure. The outside is durable with reinforced corners which is a nice touch. Required fields are marked *. https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png. The TSA agent will still be able to check your bag when you go through security, but the lock will deter thieves from stealing your suitcase. We will help the consumer with placing a return through our returns portal. the surface without any attachments. Thank you, and we apologize for the dissatisfaction with the product! Its helpful to have the option to select a luggage set in a color that pops. Both bags have double spinner wheels, though the Travelpro Bold has thinner wheel spokes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As for its measurements, the suitcase is 22 x 16 x 10 inches (56 x 41 x 25 cm) in size, putting it slightly above international carry-on luggage size restrictions which require carry-on luggage to be 22 x 14 x 9 inches in size. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Code was sent Tuesday 12/28/21. Attention plz: If your kid is chubby, but also would look amazing as a delicate decor in your living room or bedroom. Very few users claim that their bags wheels broke and even fewer have had to use Kenneth Coles virtually non-existent warranty. BBB Business Profiles are subject to change at any time. 10 reasons Im looking forward to the CXPA Insights Exchange, There are no bathrooms in the USS Enterprise. Another important feature to look for when buying a luggage set is portability via attached wheels. I informed the representative that I never received my order and I would like my refund. Whats ironic is that a true lifetime warranty would perfectly fit the Kenneth Cole brand. If you dont have much room in your home, three similar-sized bags wont work. Thought I could go through manufacturer but not so since it states that the warranty will not cover any carrier damage.They should at least let you send a photo any decided from there. When you begin your search for the perfect luggage set, youll need to determine your mode of travel. If that isnt enough for you, the bag is also available in rose gold. Download our Journey Mapping Toolkit to start. I have allowed a 30% off future order appeasement for this consumer, and they have accepted. I then repeatedly informed her that (at that time) the website also explicitly stated that items in the "Protective Wear" purchased as a "Final Sale" COULD be returned ONLY if they were defective -- to which these touch-screen gloves are clearly defective if they DO NOT work, or have "touch screen functionality". Connect with the journey experts about how Heart of the Customer can drive customer-focused change within your organization. This is an adult size reversible sun hat, This can vary based on the time of the year with holidays, Our wide selection is elegible for free shipping and free returns. Then I told them what can I follow up with *** ? At least it wasnt hidden in legalese they very clearlytell me We dont cover jack.

2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Sweetheart neckline corset dress made of high quality satin fabric. If youre using your own vehicle, size wont matter. Soft fabric suitcases can also be cleaned with soapy dishwater, but youll need to blot and concentrate on only the areas that are dirty. Once you know the luggage meets your travel requirements, look for anti-theft locks. 1 Lb : Corelle Winter Frost : Beauty. It will likely hold up in a drizzle, but dont expect it to keep your clothes dry in a storm. Luggage is not only important for keeping your belongings safe for the duration of your vacation, but if you choose the right set, it can also be useful for keeping everything from your clothing and toiletries to books and electronics neat and organized. Kenneth Cole: Overpromising and Underdelivering. portalId: "21077907", Can anybody tell me what use a warranty is if it doesnt cover normal wear and tear? Includes a hidden zipper closure, We will try our best to make our colors as accurate as possible, 100 PCS Antique Silver Keyrings Keychains Key Ring Chains Tags Clasps E8YH7 Womens Boot. If we concentrate on the durability, its a super durable ABS exterior for the entire set, and this suggests that its going to last you a good while. Decide how many pieces of luggage you need in your set. (20/24/28 Weight: 6.25 lbs, 8.4 lbs, 9.6 lbs). However, there are better options in the same price range, such as the Delsey Helium Aero carry-on. Unlike the Reaction Renegade, the Travelpro Bold isnt a hardside suitcase, but the replacement of hard plastic for polyester and neoprene gives the bag space for additional pockets at the front. Will be 3rd one. Its independent of our own opinion and is calculated based on verified purchasers reviews, and time on market. We have screws of different length, Fabric used in applique may vary slightly do to availability. Then somebody gets concerned about the costs of supporting such a warranty, and throws in language to gut it. I wrote the following to the company that a screw or pin came out of the belt and asked that they send a replacement pin/screw so I could fix the belt. Allia is a freelance writer who loves to over plan for trips. Bought first bag in late 90s, paid at that time lot of money. It is unfortunate, though, that it doesnt come in a mid-size, around the 24 or 25-inch mark, like some of its competitors. Because of the weight and abuse, the strap connectors break. Imagine that pays for the great warranty. I just want a refund for my products that I did not receive . The belt broke. For starters, all suitcases can be vacuumed. Typically, youll see three- and four-piece sets, but there are sets with as many as eight pieces. Without it, the belt is completely useless. With each suitcase weighing less than 10 pounds, you'll also find the luggage set is lightweight and a cinch to carry when needed. SCRIPPS CO., ALL RIGHTS RESERVED. International Association of Better Business Bureaus. Zippers stop working. It rolls smoothly because of the multi-directional wheels and comes with multiple handles at the top, side, and bottom, all of which will come in handy should you need to stuff your suitcase under your seat or in an overhead compartment. Its a laptop bag, gonna get heavy. Though it lacks a TSA-approved lock and a padded laptop compartment, it does have more organization pockets than many suitcases double its price. Whether youre going out of town for a weekend business trip or are taking a 10-day cruise with family, youre going to need a reliable set of luggage. BBB Business Profiles generally cover a three-year reporting period. COPYRIGHT THE E.W. I paid too much for the first bag but to have lifetime replacement has been great for me. The customer service representative proceeded to tell me that a supervisor had been listening to and advising her throughout our phone conversation and remained firm that they would not proceed with a refund for the defective touch-screen gloves. Notify me of follow-up comments by email. The cool / clear white color PLCC-2 LED is a vibrant color that you can't go wrong with. This is the best part of the luggage! Already, the material is breaking down and the jacket starting to look bad.When I contacted Kenneth Cole customer service, ******* said ********************** would not do anything about it.This is poor quality and poor customer service. Though Kenneth Cole offers a 10-year warranty with their Reaction Renegade suitcase, its a very narrow limited warranty that offers very little coverage. Some sets have dedicated pockets on the outside of the bags for important paperwork and items you need to grab quickly, as well as pockets on the inside for storing shoes, cosmetics or chargers for your phone and iPad. So two bags in 20 yrs. Print and cut your labels onto full sheet waterproof label paper (available at office supply shops). They last about 6-8 years and wear out. If youre on a strict budget and need a suitcase now, the Reaction Renegade is a really solid choice. The consumer will need to send the goods back, using the return authorization we provided. you can rely on the high quality and effectiveness of the product without having to guess if it will work with your Hyundai. At this time, I have been contacted directly by Kenneth Cole Productions, Inc.regarding complaint ID ********, however my complaint has NOT been resolved because: Actually, I've been contacting them. **************& **************Please help. However, the gloves I received in my order from Kenneth Cole on 11/**/20, contained the touch-screen gloves I continue to have in my possession, which do NOT work on the screen of my Google Pixel Smartphone (nor on the screen of my Apple iPod). Its also much more durable. She informed me thats between me and the carrier and that I would have to file a claim.

Instead of a bottom handle, it has a front handle that feels a little awkward to use. Disappointingly, this set does not come with inbuilt TSA approved locks. You dont want to risk the items in the suitcases getting damaged, or the suitcases falling apart after only a few uses. also a great idea for a baby show gifts. Kenneth Cole REACTION Mens Skinny Fit Stretch Finished Bottom Suits, Felties sheet are an old favorite with a twist. It comes in 8 solid color shades and 3 metallic shades. That was, until I actually read the warranty.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. (20 Internal Packing Dimensions: 20.0 H x 13.25 W x 7.5 D). Better Business Bureau:At this time, my complaint, ID ******** regarding Kenneth Cole Productions, Inc. has been resolved. Thanks! Overall, its a solid bag for semi-frequent domestic and international travel just make sure to check your airlines requirements first. How big of a set you require will be based on how many people in your home are traveling with you and how long you plan to stay at your intended destination. Fabric: 100% Microfiber Polyester. We unfortunately don't have replacement parts for belts, so we are unable to send the consumer any miscellaneous parts. Its chic, comes packed with a variety of features, and has a top-notch build quality that can compete with some suitcases at higher price points. The Kenneth Cole Reaction Renegade 20-inch suitcase is an affordable carry-on made for fashion-loving travelers who like to travel in style. The interior has the full polyester lining with a zipped large pocket one one side and the safely buckled garment restraint straps on the right. (Set Weight: 24.25 lbs). Well look at its durability, materials, moveability, features, and warranty. The Reaction Renegade has reinforced corners that help the suitcase keep its shape and survive drops that would otherwise cause cracks. A few things we really wish it had were a TSA-approved number lock and rubber wheels. I explained which pin it was (holding the U part of the buckle to the buckle itself) and offered to send pictures. If you dont mind the restriction-violating size, the Chester Minima 22-Inch Carry-On makes for an equally chic alternative. You wont have issues with moving this bag even if you pack it to its limits. Im actually on my third bag. We have allowed and issued a return authorization to this consumer, and have sent them the information as of today 12/*/20. According to the website at that time, the touch-screen gloves were a "Final Sale" item and part of a design line known as "Protective Wear", in which the return policy applicable to this item stated that it could not be exchanged or returned, EXCEPT "if the item were defective". The most impressive feature of this set is the interior that has several different sections for organizing your belongings. region: "na1", These Kenneth Cole suitcases have single spinner wheels and a telescopic wheel handle which make it effortless to manoeuvre through the airport. We like the sleek, simple design which seems to be a hallmark of Kenneth Cole luggage. The zippers are solid and durable self-repairing coil and they should last longer. They continue to make promises that they will escalate and get back to me; however, have continued to not to do so. ), Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. We looked at the top Luggage Sets and dug through the reviews from some of the most popular review sites. Warranty process has been easy. The three piece set includes a 20 carry-on size, a 24 checked size, and a larger 28 checked suitcase size. Hardshell luggage, wheels, handles and suitcase interiors can easily be sponged down with a little dish soap and water. Some bags are made using polyester or ballistic nylon, but youll also want to consider hard-sided luggage as well. Case # ******** . There are few complaints about the durability of this bag and they mainly have to do with the wheels. The items were shipped on *December 2021 and today **January 2021, Ive decided to call customer service. The bag design is the same as any typical suitcase, but the tasteful way Kenneth Cole decided to do their corner reinforcements manages to make this bag look a little like a vintage suitcase. Youre sure to find a set that fits your budget, however. (24 Overall Dimensions: 26.0 H x 18.5 W x 10.25 D). 15% off coupon will not help. One of the mesh pockets has a velcro closure, making it a great spot for storing smaller electronics and chargers that you need immediate access to after you get to your hotel room. Having said that, most Kenneth Cole Reaction Renegade owners havent experienced problems with bringing their suitcases as a carry-on since it mostly depends on each airlines size policy for hand luggage. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Connect with the journey experts about how Heart of the Customer can drive customer-focused change within your organization. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This is not what you call customer service if youre purchasing products from this company. Heel fell off of shoe. Plus, while weve nitpicked a few things about this bag, the problems arent really as big as they are in a practical sense. The water tank can be refilled at any time, Tomos Moped Performance Exhaust, rock the head/ neck/ wrist to protect skin from the sun or dust in hot weather, 1/4'-20 x 1 1/4' (FT) Coarse Thread Grade 5 Carriage Bolt Medium Carbon Steel Black Oxide Pk 1250: Industrial & Scientific. While this makes the bag incredibly light compared to other suitcases of comparable size, it also makes the bag less shatter-resistant. All bags wear out. By Allia Luzong | Last Updated July 9, 2022. The wheels will most likely break off if you roll it on a rough path. Equipped with a retractable handle system and upright spinner wheels, the luggage in this set is perfect for pulling along. However, this suitcase is still one of the better 20-inch carry-ons because of the wide color selection and the number of organization options.

I sent Facebook message asking if I could be credited for the price difference and was directed to send my request to their email, which I did. The Reaction Renegade has four double spinner wheels that let you move in all directions. Users can roll these bags alongside or behind them as they make their way down a hotel corridor. Free shipping across the USA with min. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. She informed me thats companys policy. It doesnt include a TSA-approved lock and isnt durable enough for frequent travelers since its made of ABS plastic. BBB is here to help.

Read Next: Kenneth Cole Reaction Out of Bounds 28-Inch Checked Luggage Review. If not for lifetime replacement, would buy another. It is important to remember that the price for luggage sets varies based on features and the number of bags in the set. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Learn more. 4 years ago I bought a faux leather Kenneth Cole jacket. The Kenneth Cole Reaction Renegade 20-Inch carry-on isnt going to win awards for its durability, but it is a fantastic suitcase for its price. A staff member suggests you can gain market share by creating a lifetime warranty to highlight the quality construction in the product. On 11/**/20, I placed an online order (#**********) with ******* ********, in which I ordered a very specific product for a very specific reason: Touch-Screen Gloves (Style #GLOVE01, Item #191010995070). The CJ Consumer Score represents crowd sentiment for a product. Since this is them that is missing item they have not replied . Please note: BASKET IS NOT INCLUDED, Masks are designed and then carved and tooled/stamped by hand then either dyed or painted with a leather dye, This is a vintage ring in excellent condition - its very pretty, It measures 16" in length and is in excellent vintage condition. Update as February 8, 2022:Checkout Travel The World Like Royalty With The Best Luggage Set for a detailed review of all the top luggage sets.

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On the first time trip it was de