ashley leather sectional with chaise

Hi Marsha, For Sale: Mint Condition Sectional from Ashley Furniture!! Ridiculous. This is the worst customer experience store. they said the it would 4 to 5 weeks to have her chair delivered. Do not trust them. He actually made it right and only changed me for the one pillow. We purchased a TV stand 3 months ago. When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. I've had to chat and call numerous times already and have gotten nowhere. Never again, not even a feather. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. beige alliston 1- was waiting for 30min for them to find cost code. They gave me the runaround about the preprinted item saying it was an unassembled dresser. When I pointed out that they promised in writing to assemble it for us, they completely blew me off.

Once again we contacted the third party for a claim and were denied with the excuse that this was normal wear and tear. Unfortunately, I did not find this damage until after I had signed for it. Join our newsletter to know about our new arrivals, events, contests, design tips, and more. The day it was delivered, we found it to be VERY uncomfortable to both sit and recline in it. This is reprehensible. I even purchased the extra warranty but that was just a waste of money. We ordered more than $15,000 of new furniture and we are being treated like dirt. My son never had such a great bed he never wants to leave! what?) If you find something you like here be sure to check the website. Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. It could fall over onto me while i sleep. Really makes everything feel so cheap. Oh you know what? I called the store and they basically said they cant do anything I would have to just reschedule to push my delivery out further! Text our online team at 520-462-4548 for your discount! I have bought furniture several times from Ashley in the past. The pressure and negativity of the in-person shopping experience truly reminded me why on-line shopping is now the predominate form of retail, and it's the form we'll choose to pursue in our purchase from Ashley Furniture. I have contacted corporate at this point, and am absolutely furious.

We bought a Bed from Ashley. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. It's Saturday and I'm calling the 866 number to be waiting for long mins to be dropped 5 times .

Currently my experience has bee BAD. A store to avoid at all cost. Why sacrifice comfort for style (or style for comfort) when you can have the best of both with the Allmax Pewter Loveseat from Signature Design by Ashley Furniture. The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. STORE AND NO ONE ANSWERS THE PHONE. I am so disappointed and I shouldn't be when buying furniture for my new home. very poor customer service by HQ anf local store. I purchased a coffee table from one of their branch. From arm end to end measures 90". Now February 2022, one side table came, still waiting on a coffee table and side table. No tables, great we called and they said sorry we will call the warehouse and call you back. After I pressed Ashley on this issue, it admitted it had lied! They will say anything to get you to sign on the dotted line and then you are out of luck!! Their sales people look you in the eye and lie to you. Albert garanteed me i was going to recive my order by that day. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). Salesperson started to do some pricing and then told us it did not come in the full size. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. He asked me if I wanted the warranty and I asked him what it covered. That may sound okay but my concern is I received a defective product (small as it may be).

Their quality sucks and their product warranty is even worse. I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. I would definitely recommend buying elsewhere. It came in a full size. Originally paid 2500 - so sad to see it go but it wont fit in my new apartment. See our amazing selection of Ashley Furniture in one of our. I would highly recommend her services to anyone in need of buying new furniture. I would definitely recommend Ashley Furniture to anyone who's looking for quality furniture and great customer service and hopefully you're lucky enough to get Mariam! I was so mad! So cushions can not be flipped for longer life. Secondly we received our two recliners and couch. We previously bought a bed from him, then we bought two book shelves, and now kitchen furniture. My husband took the day off work and the mattress and PART of the frame was delivered. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. The shipping date keeps changing. No rips of damage of any kind, in perfect condition, pet/smoke/kids - free home. By far the worst customer service I have received anywhere in my life. 40% off and they have 12 month finance option. I would like to share my sofa buying experience. The stress disappeared as I began talking and shopping with Francis(great sales manager)who treated me literally like family and Marryem. Since Ashley does not handle any of it's own repair activity and contract it out to a third party, we contacted them as instructed and they came out and fixed the chairs. Also since I am going to put this out here, I also need to mention the salesperson. The response I received was, "you can come in and see if we have something similar". Meantime, they are holding on to all of the money for at least 4 months! If I could leave no stars, I would. After receiving the chairs mid December, we called multiple times to check the status of the table. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. I'm a long Time Ashley customer and I will continue. This is absolutely ridiculous to be waiting 2 months for a bed frame when we could have had it in the 1st place if someone slowed the fuck down!! I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. I will think before I buy Ashley again. Purchased a sectional from Ashley Furniture in July 2021. That was fun trying to get that picture. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. Most place don't even offer this. No response we called again. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. He said that the chairs didn't come in a set of two as the kiosk indicated. - This Part Of The Review Is From Over 2 Weeks Ago - Package Arrived Damaged. When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! First the wrong rug was delivered.. we were then charged for it. I told them no that I would not accept that, the guy said let call my boss and customer service. No one contacted us to tell us we weren't gonna get our whole sectional . I asked her to also check on the rug since I have her on the line because it hasn't been delivered and I haven't received any UPS tracking number like the other items. Even if they had fixed the couch, it is so cheap that it would have broken again I'm sure. Basically it was too late. He asks why. I was very upset and wanted answers. I understand the pandemic and I am a very patient person but my patients was running thin. I made a purchase In store late last month to be delivered today today I was called that some of my purchase was back ordered and I won't receive till 24th. We were advised that we could put the dresser into the same delivery as the couch if we would like to save money on a delivery fee - or we could have the dresser ASAP. They do not have their act together and don't even bother letting you know that your order is not going to be delivered until you call them!!!! We hadn't made a decision yet, so I declined to give it. I say it's a big purchase and he starts launching into his analogies again. I got stuck here and spoke to the manager and she said she will come back with an update by the end of the day. Put down our deposit and he said if we needed anything to let him know. NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. He mentioned THE ENTIRE COUCH would fit. Every time I call, no one has notes documented. I stood there for about 5 minutes and nothing. I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. We are so disappointed and extremely mad to put it nicely in this company , I would highly recommend you don't waste your time or money buying anything from them. Have a gander at the NapMaker5000 Just TRY and finish a movie on this thing I dare you! Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. I will never shop at Ashleys and will never recommend it, bunch of crooks. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. That honestly seemed like not a big deal compared to how the cushions sagged after only a few months.We noticed the sagging effects in the showroom and blissfully ignored it. As soon as I picked it up he came over and said I'll take that to the register. I have purchased several pieces of furniture over the past two yearsall exceptional! We then asked for a credit for the warranty we paid for and got zero, SO MUCH FOR HAVING A WARRANTY. The sales guy I was working with asked the customers who walked in what the promotion was the last time they came in so he could prove to me how much it fluctuates and what a "great deal" it was. Still waiting. We still are missing half the bedroom set, some decor, half the chairs for the tables and our living room couches and all the fixings for the living room which was supposed to be delivered today 1/18/20. First of all they said you had 90 days to sleep on mattress if you didnt like it you could return it with money back. They wasted my time and got my hopes up for no reason. The loveseat did not fare so well. Instead they charged us for the correct rug without taking the wrong one. Good luck. With a wealth of online and in-store options that range from indoor furniture to home decor, and also mattresses, customers have good things to say about their prices, but have some mixed sentiment about durability. Beyond unacceptable. Their furniture seems to be of poor quality and they seem to exhibit unfair or deceptive business practices in not issuing refunds for damaged items. The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. We bought a bed on June 1, and Evelyn, sold us a bed and made all kinds of promises for our new guest room. Let me be clear here, and state that neither my wife nor I are large people. They put the mattress on a dolly and left it out front for me to handle. Why can NOBODY give me the same answer? The fabric on my Accent chair/Dericka/Gold arrived damaged and after filing a claim the SAME DAY OF ITS ARRIVAL and providing photos of the defects, the company response was "it was customer caused"!!! Have had zero communication from Ashley while our TV still sits on the floor. After a while, I found a set of chairs that I wanted to purchase, but the sales rep was no where to be found. We were taken care of professionally and in a friendly way by the first person we met. I'm so happy with our purchase.

Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. Little did I know he had an ulterior motive. Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. lies, and just a traumatizing expirience! I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again! Only two items were delivered. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete. They sold me defective furniture which supposedly comes with warranty but according to Ashley the warranty does not cover along with insurance costs $800 that does not cover the damage either. Their communication is lacking. I was greeted immediately and spoke to representative R. W. Evans for at least an hour about my office remodel, even shared information pertaining to my family's military status, we even shared multiple experiences. They were cordial and very informative of my purchase!!

We asked for a credit to purchase something new from them and got zero. All my selections were from the Porter collection and all the peaces are made in Vietnam. TWO more nights on the floor. The table is on its side right now. Nice guy and very straight to the point so appreciated that in the begging. So caveat emptor (buyer beware) with Ashley Furniture! But we liked the furniture, and the sales person said that kind of delay was the case with all furniture dealers. We have 7 distribution stores across Colorado, Arizona, and Texas: Ashley Furniture and AFW have been great partners for over 25 years! Do yourself a favor and stay clear of Ashley home furniture. They dont honor their written promises to assemble furniture! Then I asked to double check that ALL my items was in stock at the warehouse and that everything will be available for my delivery date. Although we had already paid a deposit. Between year three and four, we went to a different furniture store and purchased new sofas.

I was told by salesperson Carl Lyon, prior to placing the order that, due to COVID, there would be a four-week delay in delivery, and that the tentative date for delivery would be October 9, 2020. I have shopped at Ashley numerous times, we recently ordered a bedroom set bed, dressers , night stand. We will NEVER buy from a big box store again..ugh you just get cheap material that has 0% quality. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Showed someone at desk, and he said they would refund me difference. Cancelation fee! Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. But this experience has led me to a point that I have decided never to buy from Ashley. As low as $12 /month* with finance. New delivery Date is July 8th. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. I guess gossiping is better for business for them than me purchasing something and then offering their assistance. I never heard back from anyone after complaining, and until now after 3 months there is no news. They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. My mother is 90 years and didn't want to make a fuss. I was furious as I am going on a one month vacation from the 12th December! That's ok, since we purchased damage protection when we got the couch so I called the store and spoke to some lady after about ten minutes on the phone looking up the order and figuring out the replacement parts, she told me she would have to call me back for some reason (tbh she sounded like she didn't know how to place the order) I never got a call back decided we would stop in and deal with in in person next time we were in the area A few weeks later I went into the store. (FYI, what my wife signed was a blank tablet screen with no terms or conditions on it. They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. For Orders totalling less than $699, a special handling fee may be applied. Now I have broken couches & a balance to pay! We have tried several times to talk to the store manager Corey. Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? The pros: Customers approve of plush and leather options overall. I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. The furniture is really low quality, but the prices are surprisingly high. We are very happy! This is our second time purchasing furniture from this store and this is our last!!!!! !contact : 416-743-7700 or 416-740-2379, Beautiful off white Ashley furniture sectional couch, Ashley furniture sectional couch with 9 pillows, Now Delivering to Brantford - Brand New Ashley Sectional - Payment Plan, Brand New Ashley Sectional Couch - Payment Plan, Brand New Ashley Sectional - Payment Plan. I purchased the warranty as well. That's pretty shady, but whatever. Went to Ashley Furniture Homestore in Flowood,MS on December 17 ,2020 there order the couch we paid for said it would be delivered January 22,2021 ! We lost 2 days of our 7 day vacation waiting around for these clowns. The sales associates let me browse the store at my own pace, which was about 30-45 minutes. A perfect addition to your living space, bedroom or even the home office. I am currently waiting (again) for them to contact me. Talk about quality. Do not buy from this company unless you'd like to dance around with customer service. The padding in the spring-reinforced cushions degraded to the point that the seats were visibly misshapen. They are telling me they can not over night a check. I paid to have it hauled over there and they called the cops on me. We also purchased their "No use/No Lose" warranty. After talking to customer service - they placed the couch exactly where asked and it fit perfect.

While Mr. Wolf was on the other line with my husband confirming that it would be there by 9PM as promised. I'll never go there again. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. I would have to order it full price. The first time we were told to pay but they could not promise a delivery date. To only be told out of stock and won't get one for another week. Delivery was on time and it is now considerably smartening up the guest / gaming room where we live in San Francisco. I literally sent them while on the phone with the rep. They're advertising 50% off, but the kicker is their prices are 100% higher than the same items on their website. Not sure if this was worth the hassle. Now it has been 40 days and items are not delivered. I'll never but thir product again. This place is a joke and a colossal waste of time. !New arrival of sofas and sectional sets!! Copyright 1995-2022 eBay Inc. All Rights Reserved.

After thinking about it, I may have gone back for one of the pieces, but because they made me so uncomfortable, I decided to purchase elsewhere. Traditional elements such as t-cushion styling and prominent piping are modified with slanted roll arms for a beautiful balance of classic and contemporary. We were greeted by a very friendly sales representative, Barbara, who helped answer any questions that we had about pieces in the store. I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. August 22, came they had said my delivery was going to arrive between 12p, and 3pm then they change the time between 4pm and 8pm i waited and waited like an idiot again never recived a call or a text message about my delivery was not coming again! So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. He is there if you have any questions but does not hover. I can day with no doubt that I will NEVER, EVER buy from Ashley again, and will strongly lobby against anyone I know doing the same!!! Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. Please contact 647-6176769 if interested. Joe. Go to Costco for furniture instead. I asked him if this was true 3 times and turns out .. it wasn't when it came time to pay. I had to get a ride and hobble through an almost empty store to only get them to LIE again to my face. Then I set up for text confirmation and from there got tentative dates for the next 4 months. Keric? I was approved for what I needed to get the pieces I selected and then the rest was paperwork and verifying information. I know all companies are having issues but to make a call to them only to be told to leave a message that will be returned in 48 hours is ridicules. No lumbar support at all. My husband was asked to come into the store FOUR times for "paperwork" and then once October hit, we called to make sure that our furniture would be delivered and were told that we would have to wait until the end of November for delivery. I think this is absolutely ridiculous and horrible customer service. They dont want the sale!? I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it wont be broken again!!! Ashley Furniture is one of the most popular furniture brands in the US. Instead of charging us the deposit, they charged us the full amount. Confirmed the time.

Mea Culpa. Then he negotiated an extra 10% off the Labor Day Sale which helped because we were on a budget. The first day one of the drawer guides fell apart. If you are looking for any furniture I recommend you stop into this store. 2022. Plus I had to send them an additional picture of the entire couch, not just pictures of the problems. honor their warranty. She told me yes. This is just a display store. We received a call from the warehouse a few hours after it was delivered saying it would be 5 days for them to come back and get it. I had a person from the store come twice to fix my rocker. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. I cannot move the carton! Support is Key!! This Has Now Been Ongoing Since July 15Th - Three Months!!!. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. She was friendly and great to work with. Every time I called and asked for this person NO one knew who they were.

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ashley leather sectional with chaise