I have tried on various PC Windows and Mac computers, but then if I plug it in on a wall charger it doeshow can it be that the USB doesn't charge? Bought this headset a couple months ago it was fine at first, however when i hold a conversation with someone it echos. I am thinking of getting another to keep in a safe spot in case Plantronics stops making this one.
To date we have not resolved the duplex communications problem. Not sure why but i'll contact customer service & see what I can do. Used together with an iPhone and Windows 10 PC over skype with great success, when need to switch calls. Seamless connection to VoIP and Cell and being connected to both at the same time is key for me. I've used many Plantronics and non-Plantronics headsets though the years and this one has been the best by far. I found it far from comfortable to say the least: Comfortable, clear and functional headset which you can wear for hours if needed. Second, I've had interference issues with competing Bluetooth devices, i.e. It is easy to use. Best noise cancelling ever even if you are in the open-space office with a lot of people speaking on the same time or on the road with traffic noise. The case doubles as a cradle, whereas the Voyager Legend UC had its own cradle.
I called Plantronics customer service and they instructed me to attach it to another iPhone to check if it did the same thing. Plantronics was great to replace it for me. The connection between the headset and base isn't as solid and fault tolerant as the Legend was. So I bought the Voyager 5200 UC and have been using it for about a year. 
Of course you do. This works great and charges quickly. The only thing it's missing is an office phone base station like the Voyager Legend. [This review was collected as part of a promotion. The person you are on the phone with gets a loud buzzing noise on their end as well. 1. when you tur on the headset it sometimes says power on talk time 6h etc but for me 80% of turning on it says NOTHING.. not a word
I primarily use this headset for Skype for Business calls internationally. Date published: 2019-08-06T00:00:00-04:00, Date published: 2019-12-09T00:00:00-05:00, Date published: 2019-12-04T00:00:00-05:00, Date published: 2019-12-02T00:00:00-05:00, Date published: 2019-12-24T00:00:00-05:00, Date published: 2020-01-11T00:00:00-05:00, Date published: 2019-11-27T00:00:00-05:00, Date published: 2019-11-16T00:00:00-05:00, Date published: 2018-10-14T00:00:00-04:00, Date published: 2019-03-27T00:00:00-04:00, Date published: 2018-06-29T00:00:00-04:00, Date published: 2019-01-02T00:00:00-05:00, Date published: 2016-11-10T00:00:00-05:00, Date published: 2018-03-28T00:00:00-04:00, Date published: 2018-04-22T00:00:00-04:00, Date published: 2018-08-21T00:00:00-04:00, Date published: 2016-08-15T00:00:00-04:00, Date published: 2017-06-30T00:00:00-04:00, Date published: 2017-12-25T00:00:00-05:00, Date published: 2018-08-08T00:00:00-04:00, Date published: 2018-05-05T00:00:00-04:00, Date published: 2018-05-17T00:00:00-04:00, Date published: 2017-03-29T00:00:00-04:00, Date published: 2016-11-05T00:00:00-04:00, Date published: 2017-02-11T00:00:00-05:00, Date published: 2018-02-12T00:00:00-05:00, Date published: 2018-02-13T00:00:00-05:00, Date published: 2018-06-20T00:00:00-04:00, Date published: 2019-05-16T00:00:00-04:00, Date published: 2017-08-17T00:00:00-04:00, Date published: 2017-12-26T00:00:00-05:00, Date published: 2018-02-03T00:00:00-05:00, Date published: 2017-03-21T00:00:00-04:00, Date published: 2018-05-14T00:00:00-04:00, Date published: 2017-03-31T00:00:00-04:00, Date published: 2019-06-17T00:00:00-04:00, Date published: 2016-07-19T00:00:00-04:00, Date published: 2017-02-23T00:00:00-05:00, Date published: 2017-05-02T00:00:00-04:00, Date published: 2019-06-27T00:00:00-04:00, Date published: 2019-07-03T00:00:00-04:00, Date published: 2018-02-06T00:00:00-05:00, Date published: 2017-08-15T00:00:00-04:00, Date published: 2017-09-18T00:00:00-04:00, Date published: 2018-01-15T00:00:00-05:00, Date published: 2017-06-07T00:00:00-04:00, Date published: 2017-02-25T00:00:00-05:00, Date published: 2019-05-15T00:00:00-04:00, Date published: 2016-10-22T00:00:00-04:00, Date published: 2017-06-02T00:00:00-04:00, Date published: 2018-05-12T00:00:00-04:00, Date published: 2018-12-05T00:00:00-05:00, Date published: 2017-05-18T00:00:00-04:00, Date published: 2018-04-02T00:00:00-04:00, Date published: 2019-04-15T00:00:00-04:00, Date published: 2018-05-09T00:00:00-04:00, Date published: 2018-07-12T00:00:00-04:00, Date published: 2016-06-22T00:00:00-04:00, Date published: 2018-05-03T00:00:00-04:00, Date published: 2019-06-16T00:00:00-04:00, Date published: 2019-01-14T00:00:00-05:00, Date published: 2017-12-13T00:00:00-05:00, Date published: 2018-03-11T00:00:00-05:00, Date published: 2018-05-16T00:00:00-04:00, Date published: 2019-03-28T00:00:00-04:00, Date published: 2018-04-03T00:00:00-04:00, Date published: 2018-07-15T00:00:00-04:00, Date published: 2018-08-13T00:00:00-04:00, Date published: 2017-06-20T00:00:00-04:00, Date published: 2018-05-10T00:00:00-04:00, Date published: 2017-03-18T00:00:00-04:00, Date published: 2016-08-07T00:00:00-04:00, Date published: 2018-01-09T00:00:00-05:00, Date published: 2018-07-16T00:00:00-04:00, Date published: 2019-01-24T00:00:00-05:00, Date published: 2019-07-01T00:00:00-04:00, Date published: 2017-03-30T00:00:00-04:00, Date published: 2018-03-16T00:00:00-04:00, Date published: 2016-12-03T00:00:00-05:00, Date published: 2017-10-14T00:00:00-04:00, Date published: 2016-11-22T00:00:00-05:00, Date published: 2018-06-24T00:00:00-04:00, Date published: 2017-04-03T00:00:00-04:00, Date published: 2017-09-19T00:00:00-04:00, Date published: 2018-11-04T00:00:00-04:00, Date published: 2019-07-10T00:00:00-04:00, Date published: 2019-10-05T00:00:00-04:00, Date published: 2019-09-28T00:00:00-04:00, Date published: 2019-09-27T00:00:00-04:00, Date published: 2019-09-03T00:00:00-04:00, Date published: 2019-08-18T00:00:00-04:00, Date published: 2019-08-16T00:00:00-04:00, Date published: 2019-08-30T00:00:00-04:00, Date published: 2019-07-18T00:00:00-04:00, Poly Voyager 5200 Unified Communications Bluetooth Headset System. My phone is Sony Xperia X Performance and bluetooth range is also wow.. Also Google Voice commands using handsfree works totally great. Mostly I am happy, some of the design features, e.g. - The product does look great, but seriously for so much R&D that's gone into this product I wish they really did their research on how this tool wears. I can travel with the headset without even carrying the case, so that's one less thing to worry about. It is so. I actually hate headsets and have been at my current job for 6 years where everyone in my office wears one except myself. Excellent design and quality. The device is a bit clunkier than it's predecessor, though still very comfortable. If not were out over $100 and still no earpiece. I can not believe how comfortable this headset is. Who tested this?. Outstanding Piece of Hardware and Software, My father is in his mid 80s and has a difficult hearing my brother in the car. As product is a little bit expensive but what it offers is well spend and explained. I always need to travel, while i driving i receive a lot phone call, since i used this product 3rd party can listen me with clear sound. Use with Phone or Laptop is Fantastic. The only thing which I would add would be a live tracker on the PLT Hub app in case the headpiece gets lost.
disappointing. I would not change this headset for anything. I opened a case with Plantronics support and they told me it was a RMA. I must mention that both headsets are actually very sturdy and withstand a good amount of use and abuse, even rain, but I pulled too hard on my keychain. Being on a crowded train station, and my call partner thinks i am in the office :-), easy to handle and the transport case, which also holds a battery for charging the headset twice, giving you a tremendous 18hrs+ talking experience is way good. The ear tips could be better formed to fit in your hearing Channel! My clients say it's very clear. I bought this headset as a replacement for my Legend Voyager and it's absolutely a premium upgrade. I wear it so much I sometimes forget it is there. Additionally, if i physically pushed the button on my poly for headset connection, once was done with the call and i pushed the button the headset it would just switch my poly to speaker. Light enough to forget it and combined with the case that I bout together you never run out of battery. The auto charging storage box makes sure it's always topped off and ready to go the distance. Apart from that, the headset is stellar. I totally recommend this everyone who drives a car, uses Microsoft or Linux products like me, also when walking windy and rainy days. After reading negative reviews I thought the headset would be destroyed after the first drop but I am happy to report all good after dropping the headset over 20 times (all unintentional. I couldnt find anything about such interference online. Great headset - probably the best on the market. I bought this to replace a Jawbone 2 that I've had for 10 years I'm a Truck driver in the construction industry so there is a lot of background noise this ear piece works great to cut out any unwanted noise !! I should have replaced with a jabra. I decided to get the 5200 UC after a good experience with the Voyager. I can receive calls on the headset on my iphone but the second I try and make a call the bluetooth drops out, consistently. Lets keep the ideas flowing, shall we? The battery lasts a Long time but I'm not on the phone all day is say 1-2 hours a day love the carrying case the fact that it's also a charger is just a plus to me !! I had to charge it up first, that was my first test. Liked the old style much more. Sound quality is superb. Needless to say, on the single most important conference call that I had to take it kept not pairing with my phone and I had to switch to my XXXXX speaker Quite frustrating and embarrassing! It seems as if production quality is slightly lower that previous version, the earthing just broke of leaving an interesting view into the impressive microdesign inside. The Plantronics Voyager 5200 is one of the very best Bluetooth headsets around, from a brand name that is well respected when it comes to headsets. It's designed with comfort in mind, so you can wear it for extended periods without it bothering you and it sits securely in place too, so it won't fall off. This is incredibly annoying. Our sales team will get back to your inquiry within 24 hours.
I've done the upgrade. The price might be a bit steep for many. So I saw the Voyager 5200 UC and thought it might cure my ills. The only real issue I've had is recently where it will not take a charge anymore. So far unimpressed and if I don't see an improvement in the operation I'll be returning it as defective. [This review was collected as part of a promotion.]. Overall, I like the headset. I work in construction so it is definitely tested as far as durability. I told him about the headset and its features - especially the noise cancellation and speech processing. Why the low mark? It replaced a Voyager Legend UC that I literally wore out. My mate has the exact same ear piece and when we talk to each other, the echo is even worse. I talk up to 2 hours a day [and on standby for up to 10 hours] so I only need to charge once for 2 to 3 days of use. I used the Voyager Legend UC for several years and was very happy with it but sadly the rubber neck got caught in my keys and ripped. I was torn between buying dual Bluetooth earpieces and a new mono Bluetooth headset. Third, talking from my office was a problemwhich is a bigger problem when you are a real estate agent and need to talk on your phone. It offers a talk time of up to 7 hours and has a roaming range of up to 30 meters.
Maybe the magnet is too strong now.
Sometimes in the line of work i do, i am on hold for long periods of time. The product does look the business, but has some serious flaws. All Rights Reserved. Even if I was able to place calls through my iphone, they didn't hear me or I was not able to hear them. I initially tried to use this with my Polycom vvx 601, using BT as the connection mode. It charrged up. I've had a Legend most recently and I've had problems. Get the most out of your Poly devices. However, there is only one situation that made me have to purchase each next in the series. A very reliable product. The charging case you can get with it really extends the life of battery without having to have it plugged in. It seems the voice-controls have disappeared, this is a little bit annoying as I often wear the headset and forget about it, so when a call is comming, I would like to just say "answer" and be on the call. This thing goes through ear pieces like crazy! You can go hours without noticing the device in your ears (warning: your friends will make fun of you). That is a total of 5 headsets of the Voyager line and now this one does not workwhich will bring me to my 6th headset! It pairs easily with my computer and smartphone. The Voyager 5200 Office and UC headset provides professional-grade sound, no matter where you take the call. No more sound when speaking. Poly solutions provide excellent audio quality for both you and those on the other end of the call no matter your platform of choice. The specs said it could go 98ft.I returned this product. GREAT PRODUCT, GREAT SERVICE, GREAT PEOPLE needed an ear piece due to driving and talking on the phone a lot, stopped at a truck stop and happened to buy the perfect one the first time love it cant hardly operate without it very highly recommend this product great features so comfortable after getting use to it that I forget its in my ear very often For the price needs to be much more reliable. The ear piece could be a bit louder. My case does not charge by itself through USB, UNLESS the headset is docked. They worked as promised and my friends always asked what bluetooth I had. I bought this a few months ago when our company transitioned to Skype for business as our phone system. It echos and is very unreliable. It lost the flexibility as I need to bring the case travel around but at the same time when I work in office, I need take out the case and plug and unplug the cable to the case everytime. Tech support had me go through multiple resets and nothing resolved the issue. I upgraded to the 5200 UC. Once you pair the included USB nub you can never up-pair it. Feels Good and sounds Great and would highly recommendgood for truckers like me! Not acceptable for the price I paid for this device. [This review was collected as part of a promotion. Works excellent between computer and cell.
I pulled it out and prayed that it worked. Amazing!!!
I have had mine for 2 years and work in an open concept call center. Not the headset's fault. A lot of background noise, but for the most part, it does a decent job of cancelling out most calls, but that is still something that needs work.
I even tested it with Webex and worked fine. Volume Outstanding, Pairing & using setup application is Great! I passed it down to someone else in the family. Highly recommend to anyone who values a good headset. Apple headphones are more durable.. Now I have to constantly adjust the fit as I talk. I just want the product to work without giving so many issues most of the time, is that too much to ask? I love my Voyager 5200UC!! Very disappointed once again and shouldnt continue to use Plantronic products when my Legend is damage because of poor materials of the rubber. The ability to pair to two devices is a plus. I am on my 4th unit.
I was in a straight line of my handset. I have had mine for over a year now and it works flawlessly. Buy The 5200 UC you'll not regret the investment if you use your Bluetooth very much! [This review was collected as part of a promotion.]. I initially thought that the poor charging connection was due to my carelessness putting the headset on the cradle. I upgraded from the Legend and absolutely love this. My voice breaks up, I sound distant, wind, etc. The device can be shared with both my cell & laptop (Skype for business). Enjoy all-day productivity, and comfort to boot. Copyright 2007 - 2022 CDW. It's comfortable enough to wear all day. I can only say that it is the most superior hands-free ever. Some bugs seriously undermining the quality of the. Find our resources, downloads, and software, or contact support for more assistance. It blocks background noise very well. The over-ear piece could be a little more comfortable. Sound, Charge, Range good. The website description should say "In most cases, Work seamlessly across smartphones, laptops, tablets, and Bluetooth-enabled desk phones" because unless you are using the dongle, it doesnt work seamlessly with my polycom device and according to plantronics support "it can be a compatibility issue, using Built in Bluetooth (on my pc which is an Alienware Aurora R8) is not very reliable, it might be triggering multipoint and that is why this is happening. If a headset cannot maintain a basic wireless connection, all other issues are irrelevant. I have purchased the Plantronics Voyager series from the first one marketed to this one. The sound is good and I like the apparatus other than it is a little hard on the ear for long meetings or all day wear. Currently unavailable for purchase from Poly.com, Keep your ears happy with all-day comfort, Make it yours while keeping IT in the loop, Voyager 5200 Office, 1-Way Base, Standard Charge Cable, Voyager 5200 Office, 2-Way Base, Microsoft Teams, USB-A, Voyager 5200 Office, 2-Way Base, Microsoft Teams, USB-C, Bluetooth Version: Bluetooth 5.0 with BLE, Bluetooth Profiles: A2DP, HFP, HSP, PBAP, SSP2, Six layers of WindSmart technology, PC wideband and mobile wideband: up to 6,800 Hz; echo cancellation, proprietary DSP, A2DP, Optimized for telecommunications, music/media, SoundGuard: Sound leveling for listening comfort and acoustic limiting for protection against sounds above 118 dBA, Digital MEMS omni-directional 4 mic array, multi-mic noise cancelling, Call answer/ignore/end, redial, mute, volume + /-, Enhanced voice alerts announce remaining talk-time, mute and connection status.
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