For paid plans, pricing is based

For paid plans, pricing is based on both the number of users and the features available. She's obsessed with research, writing, and reading to publish high-value content for online store owners. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc. The company offers a Shopify app thats much narrower in focus: it helps stores collect more product reviews and product photos and leverage social proof into new sales. It integrates with pretty much everything that matters, including other tools on this list like Yotpo, Recharge, and Gorgias. Its more geared towards resolving tickets than having a conversation with a customer and building a relationship. Review the best live chat apps for Shopify, the top features influencing these customer service offerings, and their benefits to your business. This includes live chat, email, Facebook, Instagram & WhatsApp. The auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed. Looking for the best customer service apps for Shopify? Loop also handles gift cards, store credit, return label generation, and just about everything else you might need for returns or exchanges. Support over 60 different languages from all over the world, Diverse features such as omnichannel support, business rules, CSAT, SLA, agent roles, multiple ticket forms, advanced encryption and security, Excellent reporting, metrics, and data analysis capabilities, making it useful for large businesses, Over 1,000 integrations in many categories like project management and marketing automation. If youre looking for a serious business analytics tool that integrates well with Shopify, Daasity is a great choice. With Recharge, its easy to roll out subscriptions with Shopify Payments, and you can use the companys APIs to build additional functionality into your storefront. Powerful self-service portal with chatbot, help widget, community forum, FAQs, and knowledge base, Flexibility pricing plans, making it suitable for SMBs, Unlimited email inboxes for all pricing plans, Automation and rules to streamline your workflow, Custom hosted domain and customizable email appearance. HubSpot Service Hub offers a great feature set and ticketing management system, but it may not be the right choice for those who already use a CRM. HubSpot Service Hub comes with a choice of free and paid plans. You can then set up automatic replies or route the tickets with tags.

Shopify payments and billing integrations. You can also power up an exchange portal, helping customers stay in your ecosystem rather than return your product and jump to a competitor. This isnt technically an app for Shopify but a way to pull Shopify data into Aircall.

Read, Several products, including Support, Guide, Chat, Talk, Sell, Explore, Gather, Support Suite, and Sales Suite. With Richpanel, you can easily track, manage & resolve queries in no time. Great customer support apps can decrease wait times by taking some of the customer support workload off your in-house team. It will soon be available WooCommerce.

Shopify customer support integrations (Ticketing, chat, analytics, etc.). Reamaze is another great Shopify customer service app for ecommerce brands. It helps your team resolve customer queries seamlessly. You can customize the widget to match your brand colors. Giving you detailed insights, so you know whats happening all the time. React quick during twilight and pinnacle times. Weve built Gorgias with the sole purpose of helping ecommerce merchants level up their customer support. Now, well look at the best Shopify app integrations, from marketing and billing to chat and returns, that can round out your help desk app. Oops! Tidios live chat allows you to connect with visitors in real-time through customizable widgets. Aircall describes itself as the phone system for modern business. Its a customer-centric call center software that keeps call center agents informed, engaged, and on target and helps customers reach the right departments quickly with IVR menus, skill-based routing, and live call monitoring. LiveAgent is a help desk app for companies that want to offer phone, email, live chat, and social support. Most customers are loyal to brands because they know what level of service they can expect. Ada uses Interaction AI to interpret and understand what customers are looking for. Similar to Amazons subscribe and save offering, Recharge allows you to quickly enable subscriptions on your products and provides a way for customers to manage their subscriptions once enrolled (like skipping or rescheduling deliveries or even swapping products). Zendesk is heavy, boring, and not intuitive. Zendesk supports platforms such as WhatsApp, WeChat & Facebook. Smile drives repeat traffic and purchases for more than 50,000 stores by offering referrals, points, exclusive offers, and other incentives. You can automate your processes by creating a set of rules and presets for tickets coming from different channels to respond faster. The price is probably the most attractive part of Tawk.to. Many customer support managers are leery of automating too much of customer service and support, for good reason. The app accomplishes this through automatic review emails after purchase, SMS reminders (through companion app SMSBump), and via a Reviews widget that store owners can embed on their sites. Freshdesk is a powerful but highly approachable customer service software for any business thats up and running very quickly. Their interface isnt exactly attractive nor straightforward to use. Recharge also offers you analytics so you can see how your various subscription offers are performing and continue to iterate until you find the right mix. Get all day, every day Customer Support: Respond quick to all your Facebook, Instagram remarks, Chat and Emails. Re:amaze currently offers three plans, i.e., Basic, Pro, and Plus, with prices starting from $29 per team member/month. You have all the basic features that this customer support tool offers for free. It ranges from $50/month for two users on the Starter plan to $1,200/month for 10 users on the Enterprise plan. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too. eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. All pricing plans are monthly rates with no contract or obligated commitments, including unlimited email inboxes, live chat, macros, and reporting. Its much simpler than Zendesk and Freshdesk but easier to use for beginners. Get excited, some awesome content is on the way! Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. It integrates with WhatsApp, Instagram, Facebook, Email and Live Chat. A variety of survey methods, ticket pipelines, support for multiple currencies, etc. And also helps you grow revenues through WhatsApp Marketing. While this is more down to personal preference, a lot of customers say that Gorgias is more of a ticketing system than a conversation tool. fingo kosong jawatan Shopify has an astounding market share among ecommerce businesses, with more than 1 million businesses using the Canadian companys platform to power their online stores or ecommerce efforts. With tools like Live Chat, Ticketing, a Knowledge Base, and video & voice add-ons, you have what you need to be there for customers when and where they need you most. Aircall offers numerous integrations with top solutions, including a Shopify integration. There have been reviews suggesting that it can be hard to get support to look into and resolve your issues. Tidios Communicator plan starts from $18/month but with an additional fee required for every additional user, this could work out to be quite expensive. It can take some time to set-up and figure out the tool. It can lead to cart abandonment, lost customers, and rushed customer service teams. These functions are critical for ecommerce businesses, but no one wants to get stuck in an endless loop of shipping labels, refunds, and frustrated customers.

Ready to connect Gorgias with your Shopify store? You might end up using another internal chat tool to collaborate within your team. You can also automate the most frequently asked questions by your customers helping your agents save time. You can create highly customized Macros to automate replies to frequently asked questions. The platform starts with AI-based customer service bots that can seamlessly pass queries along to your human agents (without your customers noticing a gap or having to do anything on their end). Smile.io is a loyalty and rewards provider that enables small businesses to implement loyalty programs similar to the ones offered by larger competitors. Gorgias is the ultimate helpdesk and customer support tool for Shopify merchants, empowering your agents by providing customer and order history instantly alongside every support interaction. . Reviews suggest that the application can be a bit slow. Finally, they have intent-detection, which enables you to detect customer intents like shipping, refund, exchange, and many others. Richpanel caps the number of orders you can process on the platform. If youre looking for a way to rein in a chaotic (or nonexistent) helpdesk, Gorgias is the best solution in terms of Shopify integration. The customer service platform built for ecommerce brands. Send WhatsApp Broadcasts to your customers list, automate abandoned cart recovery, send order tracking notifications and verify cash on delivery orders. You can see the users that are currently interacting with your site through their live dashboard. Try DelightChat, the omnichannel helpdesk that helps you manage WhatsApp, Instagram,FB, Emails &Live Chat from one dashboard. One of the simplest measures of this is whether and how significantly an app reduces the number of support tickets and customer inquiries your customer support team has to deal with. So, we took the liberty of doing this legwork for you. Thank you! Otherwise, it offers two types of plans: Support Desk, with ticketing, self-service, and reporting, and Omnichannel, which adds on messaging, phone, and other key support features like custom inboxes, call reports, chatbots, and more. Smart automation tools to simplify support, integrated game mechanics to boost agent productivity, and robust multichannel capabilities to broaden users reach, Complete customization functionalities like portal customization, custom agent roles, custom ticket forms, custom URL, custom apps, and more. Tawk.to isnt built for ecommerce.

which results in slower responses. Its extremely expensive. If you need a way to automate first-level queries and scale your QA process, Klaus can get you there. Of course, better education and tools can be a big part of resolving problems more quickly. Ecommerce merchants ready to go all-in on their customer support efforts. If you think of customer service software as an industry, Zendesk would be somewhere at the top. And thanks to the way Klaus operates, it can enhance your operations within other tools and ecosystems, including Shopify. Sites created using Gatsby and hosted on its platform promise much faster load times and better site stability thanks to its reliance on the Jamstack. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store. With Loop Returns, you can automate your return policy thanks to a branded portal that runs on Loops architecture, not yours. Ticket templates, knowledge base article templates, etc. Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. The best apps dont simply educate or give your teams better tools or provide more self-service information. With UVdesk, you can search for and manage customer conversations more effectively with the help of tags, priority, status, and labels. Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. Similar to Aircall, Textline offers a Shopify integration that can pull customer data into every service encounter with a Shopify customer. Its said to be the closest competitor to players like DelightChat, Gorgias, and Richpanel. DelightChat is omnichannel support inbox that helps D2C brands manage customer queries from WhatsApp, Instagram, FB,Email and Live Chat in one dashboard. Which is better for your business: one-off transactions or consistent recurring revenue? This could result in messages getting missed and responses delayed, which is the last thing your customers want. Small and medium businesses (SMBs), SaaS startups. Note that LiveAgent doesnt support chat to SMS messaging like Gorgias and other help desk solutions do. Lavender is a content writer passionate about SaaS and e-commerce industries. The bots learn from the conversational data generated by your customers and agents. You cant contact HubSpot customer support team unless you upgrade your plan to the Starter, Professional, or Enterprise plan. By looking at the app store rating, the number of reviews, the apps top features, and other subjective parameters, we have curated the best Shopify customer service apps. The live chat from Reamaze is one of its main features. And sse predictive analysis to understand customer behaviour and improve customer engagement. This is a big disadvantage since ecommerce store owners have a specific set of requirements that cant be met using this tool. With it, your call center agents can instantly pull up Shopify customer and order data as a call starts. Grow your D2C brand with an omnichannel helpdesk that streamlines messages across all support channels like WhatsApp, Instagram, FB, Email & Live Chat. Tawk.to is a Shopify live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. They have a great integration with Shopify that helps support agents to deliver great customer support seamlessly. It integrates with many popular tools, including Gorgias. ShipBob offers a simple integration process, same-day shipping, two-day delivery to the US, and automated order fulfillment. We hope this will help you in your research to pick the best app for your store. It is an ecommerce support tool that lets you monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves. This can turn out to be expensive when your support tickets grow, and youd need to add more reps to the team. One of the advantages of Shopify is how customizable and extendable the platform can be. Zendesk is said to have one of the best live chat tools available in the market. Freshdesk includes a forever free option with unlimited agents and essential tools. Besides that, it has a unified communications interface where you can answer your customer queries natively. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. Gatsby is a Shopify app that connects your Shopify storefront to the Gatsby site creation tool. Pay attention to the features, pricing, and unique strengths of each to decide which solution is what you need. You can keep your customers updated about orders, shipment, refunds and offers even before they ask. It is really expensive.

Shopify fulfillment and returns integrations. But as you analyze customer support apps (especially those with paid plans), make sure they have a track record of lowering time to resolution.

Shopify customer loyalty and retention integrations.

Youll need to go through a steep learning curve to generate value from the product.

It empowers your support team to provide a positive experience for customers across all of your companys channels: email, live chat, social media, and website. Besides paid pricing plans, UVdesk also has an open-source helpdesk that is completely free to use. Connect unlimited team members and Shopify stores. The real value proposition for Shopify storefronts is in the Gatsby Cloud service, though. Thats around 11% of global market share for all of ecommerce and equates to roughly $319 billion in total economic activity.

Youre a busy entrepreneur running your ecommerce business,and researching the best Shopify customer support apps you can use to optimize your Shopify store is time-consuming. If you think there's an excellent app worthy of this list, drop an email to our team at marketing@delight(dot)chat. This means you wont know whats causing the problem and will need to contact their support team for clarification. They provide multi-channel support and third-party integrations, support ticket management, task and email management, and customer follow-up tracking. To put it simply, its not exactly intuitive. But Shopify stores of all sorts can use this app to curate and promote reviews and user photo content mostly for free. Its equipped with the features to help your agents manage customer support better. Take chatbots. Armed with this, you can try and send a personalized message to generate a sale or simply help them better. You can use custom tags and use them to tag conversations for future reference in Gorgias. In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.

With Textline, customers can skip the hold music and text you about their problem instead. Gatsby is one solution to this problem, fully optimizing your site so it loads in milliseconds. Leading Shopify stores use Gorgias to simplify and improve their helpdesk experience across all channels and to give CS teams the ability to take order actions from within the helpdesk app. Connect Ada to your Shopify storefront, and the AI can access Shopify Order Tracking data to automatically provide shipping insights to customers, keeping those requests out of the queues of your human agents.

Re:amaze is a customer service, live chat, and help desk solution for small and medium businesses. Free with paid plans starting at $29/month. Automation and self-service widget to reduce repetitive queries. There have been reports of issues with canned responses being delayed and agents forced to instead send these messages manually. Verloop helps businesses deliver delightful experiences across channels. Verloop's dashboard allows you to get data in real-time and track your agents and bots KPIs. We also offer a complete WhatsApp Marketing suite built on the Official API. As you narrow down the apps that make sense for your team and business, look for apps that accomplish these things for you.

For example, if youre using the free plan, you can only ask questions on community forums. UVdesk is a customer support tool built for ecommerce and takes into account the specific set of requirements of ecommerce merchants. You cant manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio.

With hundreds of apps on the Shopify App Store, not every app delivers an equally great experience. All the plans also include some free features from HubSpots CRM software. Its also one of those tools that integrate with most ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, and the likes. The companys Shopify app customizes the Gorgias experience for Shopify and Shopify Plus stores, helping them: Gorgias also populates all the data you have on a customer while you chat with them, giving you the full customer picture rather than a tiny snapshot. Richpanel isnt built for seamless collaboration with your team. If they need more information, they can open up a customers Shopify profile for deeper context. So it may not take into account the specific needs and requirements of your business. Richpanel is an ecommerce customer service tool that helps businesses manage their Shopify customer support seamlessly. A better way to manage your store's support inbox, Turn social interactions into sales, without slowing down support, Support and sell in real time, just like in real life, The easiest way to add voice support to your store, Turn returns into opportunities for new orders. Helping independent ecommerce brands provide an outstanding customer service experience. Your team can also collaborate seamlessly with features like assigning agents, private notes, forwarding replies, etc. Gorgias is different from the other five help desk software options on this list. Yotpo is a wide-ranging ecommerce marketing platform that includes SMS marketing, customer loyalty, and referral programs. Recharge helps you do this by quickly enabling subscriptions for retail purchases. Paid plans start at $15 per agent/month for email ticketing only, $29 per agent/month for the ticketing and live chat plan, and $39 per agen/month for the all-inclusive omnichannel plan. To manage customer service seamlessly, you might need to collaborate on a completely different tool like Slack or WhatsApp by sharing screenshots from Reamaze. Its known for a wide range of features covering from customer support to marketing and sales. Live chat, conversational inbox, conversational bots, meeting scheduling, and more, Integrations with Gmail, Outlook, Facebook Messenger, and other Shopify apps. Less obvious is how to move your customers from occasional purchasers to loyal subscribers. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities. You can tag and assign conversations to members of your team and ensure the right person is responding at the right time. Thanks to its Shopify app, it can do the same for your Shopify store. Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey. Pricing is straightforward (though not cheap), based on a three-month rolling average of your total revenue. ShipBob enables third-party fulfillment (3PL) for direct-to-consumer brands. It also boasts other functionalities like FAQ-search, status page (youll know if your orders delayed), pre-built bots, and more. One of the greatest strengths of Aircall is that it integrates with many of the top apps companies might use that store customer information. It can be near impossible to navigate without a demo from a sales rep. Zendesk is quite a generic tool. The tool keeps communications organized, safe, and compliant, allowing customer service teams to respond to problems and even collaborate as necessary. Youll also gain these abilities: Over 8,000 Shopify merchants use Gorgias every day, and the Gorgias Shopify app is the first customer support app to achieve Shopify Plus Certification. They have basic collaboration features but that doesnt facilitate having a seamless conversation. Thats why were starting with the six best help desk software for Shopify stores.

Communication channels: phone, email, live chat, and social media, Support a real-time chat box or email ticketing system on website or mobile apps, Create multiple chat boxes or email addresses for different departments, Ticket ownership, auto-routing tickets, internal chat, and more, Free plan includes most of the functionality needed for using the Product Reviews and Photos app, The broader Yotpo experience is an extremely comprehensive platform for SMS marketing, visual UGC, loyalty, referrals, and more, Allows you to moderate which reviews populate on your site, Number of review requests you can send is limited by pricing tier, Various functions are priced separately and add up painfully fast, Free-to-install plan is a great fit for many startups and small businesses, Includes integrations with top tools, including Gorgias, Klaviyo, and Avalara, A notable number of unsatisfied customers complain about, A flood of recent reviews all mentioning great customer service seems questionable, Centralize customer tickets across channels (including Facebook Messenger, Whatsapp, and even phone calls), Reduce response time using smart pre-made templates, Automate support by handling common, repetitive questions with personalized, on-brand responses, A leading professional solution for centralizing helpdesk ticketing systems across channels and improving response time, The best and deepest Shopify integration among similar tools (deeper integrations than Zendesk), Can integrate with dozens of leading apps to make your helpdesk agents even more powerful, Certain advanced functions may require developer support, Mixed reviews on customer support if something isnt working for your store, Saves you time and resources by reducing the load on your human customer service team, Increases answer consistency, offering the same correct responses to similar queries, Expands your brands availability (bots dont need to sleep), As with any AI-driven bot, Ada requires the right inputs and cant be guaranteed to respond in the appropriate ways in all cases, Ada Glass integrations require some degree of technical understanding to implement and manage, For existing Aircall users who sell on Shopify (or those who need a new phone system software), the integration greatly speeds up and improves call center interactions, Information available via the integration is impressively rich, Doesnt enrich your Shopify environment in any way; all the value is in the Aircall platform, Customer data retrieval is based on phone number alone: it only works if the customer calls from the number associated with their Shopify account, Multi-channel ecommerce companies will need other methods or integrations to surface data from other ecommerce channels, Deep analytics that incorporate your data from all platforms can supercharge your decision-making, Get the metrics that make a difference, including customer LTV, gross margin, CPA, CPO, ROAS, and more, Daasity offers users a custom query ability, making analytics searches nearly unlimited in scope and flexibility, Entirely possible to drown in data; pulling out useful conclusions takes skill and experience, Pricing starts at $199 monthly and assumes seven-figure annual retail sales, so the tool isnt right for small retailers, Gatsby + Shopify starter theme is easy to implement, Better site loading times without manual tuning is a big win for small businesses, Sites are scalable, secure, and accessible, Free plan allows unlimited websites and content previews, Working in Gatsby (beyond basic templates) requires some Javascript ability, Static HTML sites may not be enough for advanced ecommerce businesses, Benefits are largely invisible, making cost justification a challenge in some contexts, Handles multiple aspects of your customer service operations in one place, Leverages AI bots to handle first-level queries (and your customers often wont be any the wiser), Provides tools to help you evaluate the progress of your human agents and coach them in areas of weakness, Lacks a formal Shopify integration located in the Shopify App Store, Opaque, quote-based pricing gets you deep into the sales funnel before getting an idea of what Klauss impact on your budget is going to look like, For existing Textline users who sell on Shopify, this integration greatly improves customer support interactions by providing timely customer data during any interaction, Installation is simple and straightforward, Similar to Aircall, this integration benefits existing Textline users but doesnt add anything to the Shopify experience directly, The integration assumes users are texting from the number associated with their Shopify account, which doesnt always happen, Greatly simplifies the process of managing returns and exchanges, which can be a challenging area for many ecommerce businesses (especially when starting or scaling), Gives you more control over the returns experience than other vendors, Support for hands-free, fully automated exchanges saves you time and allows you to keep more customers in your ecosystem, A fairly expensive solution, with plans ranging from $59 to $415 per month, Seemingly core features like automatic return approval and multiple return policies are reserved for the higher-priced plans, 3PL solutions drastically reduce complexity for your ecommerce operations, ShipBob offers a free-to-install plan with no upfront costs, Integrates with numerous top retailers, CRMs, ecommerce tools, and platforms (including social media selling), Free to install doesnt mean free: costs can add up quickly, Relying on someone else for your order fulfillment requires significant trust, and, Allows stores to grow sales within existing customer base and through referrals, Pop-up rewards panel is straightforward to use without being obtrusive, Free plan is too limited for all but the simplest Shopify stores, App integrations are limited by tier (0, 1, 2, or unlimited integrations), Shopify Plus users only gain access to the best integrations at the $599/month plan, Update Shopify orders directly within the Gorgias helpdesk, Create highly scalable personalized messages by inserting Shopify data into emails, Automate time-consuming, everyday tasks right away.

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For paid plans, pricing is based