it standard? I followed up immed

Is it standard? I followed up immediately stating my firmware was updated and got no response.

Streetwise, July 17, 2020 in General Discussion. They blink orange(Fallback) mode. If I bought a $100 controller, I would expect a "cut and paste" response, but I didn't. The EB832 offers nothing that is particularly new or "wow" factor. You need to be a member in order to leave a comment. neptune I told them I would see them at MACNA. I know its not the right way to do it, but I didnt really have any other option, as people dont usually take apisto females solo, just males. pluto Extreme DIY is available with Jarduino and others where you'd buy bits from ebay/china and Digikey and put your own together and load on some code. I think as customers, we need to say that is not OK. I made it clear my Apex was not working and it was brand new.

When my food comes out a little different than I ordered, I normally eat it anyway. I understand I could just open the Wyze app as well and get live steam too, but there is a benefit from doing this all within one application. Fishbit looks super cool, but is, as of yet, unobtainable. Here below is your RMA Information to have it come in for further diagnostics.

This is a pretty cut and dry story so I will make it short. By Sincerely,

We have many thousands of customers that would immediately buy two cameras when this is done and with my recommendation. Can I go to the store I purchased it from and get a replacement? Bit confused why would you sell them as trio as Nijisseni are not harem breeders ?

The Apex acting funny started about the same time we had a big electrical storm, so I figured it was somehow connected to this storm.

My apex bricked the other day and became a giant paperweight. The price might be similar to a pair of Kessil LEDs. Saturday morning I wrote an email stating what I had already said and got a reply from Victor saying that I should go buy a 12v plug to see if the unit could power up. shrinking vortex

I hope that you're back and running with your unit soon, and that it'll be smooth sailing afterwards. It's a good budget system, but if I could go back in time, I'd go with the Apex for pure high-end functionality. I immediately responded, but did not get a response from anyone at Apex. I bought an Apex Gold system from Quantum Reefs. At Furnel, Inc. we understand that your projects deserve significant time and dedication to meet our highest standard of quality and commitment. I said "I like Neptune stuff, but you really suck at customer service". It's considerably cheaper to force obsolescence via software than hardware and this is exactly what they are doing. I can't believe they made it look so ugly.. I have also unplugged the aquabus from the main controller for 24 hours. It may become obsolete in the years to come, but it will still function. $250? This topic is now archived and is closed to further replies. I could have put that $30 towards a new AFS, instead now it's gone. And we have tens of thousands of customers. Pity it isn't for freshwater. I contacted Apex on Friday asking for help and got a "cut and paste" response about checking my firmware.

I help people all the time when they need help. That would be amazing!!

Offer to overnighta replacement unit. Sorry that you've had a rough time with this.

If FeedD 000 Then OFF I hope this was just an isolated incident. Glad to hear that you have a substitute for now, we're ready to receive your Apex Base Unit anytime for repairs and diagnostics. When I switched from a ReefKeeper over to the Apex I had a lot of choices, but I went with what everyone in my local reef club was using. Lucky for me I had setup my Fallbacks all correctly so I didn't have a disaster. Subsequent messages have gone unanswered. Thanks.

It's a really cool idea though that I would totally get into if I had the time.

People were all up in arms when they switched to the white stickers with orange text. Maybe count me in for the next next generation one unless another company comes out with something like that sooner, but I personally think this is a pipe-dream as I bet we will see even more aquarium controllers in the future in this day or Kickstarter campaigns, everyone wants a piece of the pie and they own ecosystems to monopolize on.

So many Neptune system reef aquarists out here that would love to have all our monitoring tools in one place.

I'll stick with my gold system.

Please let me know how it goes. http://neptunesystems.freshdesk.com/helpdesk/tickets/41589. https://www.neptunesystems.com/faq-for-customers-about-the-next-generation-apex/. Now that I am "pregnant" with $1000 in Apex gear, I will need to get over it. A hardwired connection between computer to router and router to Apex is required. I have a gold that I bought last week but haven't opened yet . They may be coming out with some pretty cool add ons but they need to seriously take a step back and invest some of their resourses into good people like Ecotech has and continues to do so.

If Power Apex Off 002 Then OFF. I have never even received a phone call response. Controller screen - Solid blue and does not respond to buttons. By I would think integration would be a worthwhile investment by Wyze. There is no other way for me to get an Apex unit like except from them directly. Update the web pages after the firmware update. I told him my username on Neptune.Reefer Madness. Apparently they released a firmware update and a bunch of people ended up with bricked devices that had to be sent back and replaced with new ones. Its not getting phased out, the Apex classic is getting even more features. And thanks to "Reefer_Madness" for posting this. I used the ReefKeeper for years without needing to call customer service. Either way Ineeded to get if fixedquickly but I needed help from Apex. It would need to come in for further investigation. Beneficial for those of us who pay the bills. Thanks for the link! This will turn off the outlet if I engage any of the feeding modes, or after two minutesif the Apex detects that power is off from a power brick independent of my UPS. Anyways, sorry for dragging this so far off topic, but Im just very interested. This sums it all up. Loki, OH and apex doesn't even let you set amp- based alarms anyway. Being able to integrate them into the Neptune fusion app would be a huge help! Its true it causes a headache for some users to have their Apex completely stop working but Neptune is replacing all of those units. God forbid someone who gained access to my aquarium and messed up or destroyed settings and killed my tank. Ill admit I dont understand the undertaking it would be for Wyze to implement this and make it happen, but I imagine something in the application will allow me to toggle a switch to activate HLS streaming and then allow me to customize an HTTP(s) URL that I can use or share with others so they can see a live view of what my Wyze cam sees.

I never setup the co2 system despite having already secured all of the components to build a dual stage regulator, so they are just in a box at the moment, along with the apex, which will hopefully get used when I get around to setting up my nano reef tanks.

Imagine lets say new Ecotech pumps come out and instead of forking out $125 for a new module and figuring out where to now mount it in your already crowded cabinet, you can pay $50 to unlock the WXM software update. No luck. Make sure you return it and get some money back. I also showedthat my firmware is already up to date. ---------------------------------------------------------------------------------------------------------------------------. There are plenty of alternatives, but start a post that is outside of "vendor feedback" with those questions!

I heard that trick on the forum.

I would attempt to reflash the firmware to the unit in boot loader mode.

In circumstances such as these we do offer you the option to purchase a discounted backup base unit.

I currently have 3 wyze cams and would purchase 3 more for my aquariums if this was possible.

How would I do that if the Apex will not come on? I didn't tell you about my MACNA experience with Apex. At least they found the issue and have admitted to having bad hardware. They are all about brand and not what the consumer wants. Hahaha. There are no lights on. Steve was willing to pull a unit from one of his tanks so I could keep my livestock alive. I can.

Furnel, Inc. has been successfully implementing this policy through honesty, integrity, and continuous improvement.

I have reached out to more than one key product person at Wyze on LinkedIn to try and collaborate. My entire reef is setup to depend on your Apex controller and you don't have any sense of urgency to help me find a solution.

I called and asked for help and they did nothing to help me.

Right now Im logging into multiple systems to keep my tanks running perfectly! They have a section of their website that is an Apex Ready. Fishing Aquarium Life Redskins Capitals Orioles, real estate, reefing and general aviation. However, it might be time to look into purchasing a back up Apex Base Unit. You really only need the Apex EL model for freshwater. It has only been set up for about a month or so and it stops working. After much deliberation, I finally was looking into buying some APEX products and this is taking me back to where I was.

As far as the repairs are concerned:It typically happens very quickly.

*After repairs are complete we will contact you regarding the results.

I was honestly hoping their new announcement would be something more innovative. I like to buy the best there is.

Lack of good Customer Service would give me reason to second guess this thought. The lights on the main unit would not come on and the displayhad asolid blue screen. I would add more if you offered integration with Neptune fusion. During checkout, in your customer shipping notes, please state your RMA# to receive the applied $65 discount.

Not saying that this is the case with you, but trying to provide a perspective greater than the problem at hand. As a hobby, I am into saltwater reef keeping. I understand the Apex Doesn't power up. I'm sorry to hear that. I would "pay to play" for certain features. I purchased an Apex Gold and a Apex Feeder. From this point on the Apex classic will be getting neutered to all hell in terms of Fusion features in order to force people to buy a whole new device which is not really a whole new device.

I'm having problems with Neptune right now as well. http://neptunesystems.freshdesk.com/helpdesk/tickets/41618, A copy of your purchase invoice from your Reseller, Filled out RMA Sheet (Attached to this Email), Serial# on the label under the Apex Base Unit. Reef Keeping, Anything IT related, Golf, Mercedes Diesels, All about family.

The Apex has a simple programming language, where you can schedule actions, or trigger actions based on various conditions, such as temperature, pH, etc.

Reefer_Madness, When you buy high end items and spend the extra money, you should expect high end customer service. Any other alternatives? Currently the RTSP format is not accepted in fusion, I am glad I found this forum I just about bought this on Amazon for my Neptune. It would be nice if the Wyze camera app had a feature to support Http Live Streaming. Sign up for a new account in our community. getting our Wyze cam feed on the dashboard would allow us to view our tank while changes are being made. Reached out to Neptune and just like Ben got the same bs cut and paste responses when I clearly had stated what had been done and what was not responding. You can read and see their response.

My general rule for buyers was a pair for 20 gallons plus, I said they could probably pull off a trio in a 40 or 55, and they could go for double pairs or groups in anything upwards of a 55. I use digital aquatics. They are also very territorial so eventually the third one would be restrictive to a small corner ?

I just didnt want you to get your expectations up too high. Why send a messages if you are not going to respond? No response. Besides, doing that has a ton of risks opening a port into our home network or to your Apex Controller.

Holy shit! It's easy! I am from Neptune Systems. Digital Aquatics is still around.

I contacted Apex for help. I am not one of those guys that causes problems for no reason. --------------------------------------------------------------------------------------------------------------------------. With simply providing a way to access the stream through an API, I would guess many thousands of cameras would be sold within a few months, but more importantly, a great number of these users are already automation junkies and would be introduced to the Wyze ecosystem and all the other products. Neptune never did write me back. I also left the auqubus cord unplugged to the main controller box for 24 hours. And the energy bar is the size of a battery backup! No. By letting it go, we are enabling that company to do it again. Typically new base units retail for $274.95, I am authorized to sell these at $209.95 in these circumstances.Please let me know if you are interested in expedited shipping quotes. And the new head will work with the old modules :yes. -------------------------------------------------------------------------------------------------------------------------------------------------.

July 1, 2015 in Vendor Experience. ReefAngel is kind of DIY, but extremely flexible if you feel like putting in the work and code and don't care about extremely polished bells and whistles. I wouldn't get too excited, at some point the Classic will eventually become obsolete hardware and software wise. My Apex Base Unit stopped working. Im just thinking about options. Follow this procedure: If you are unable to accomplish the firmware update, then there are further trouble shooting options. Neptune Systems is a VERY shady company. Both my experiences with those big "name brand" companies provided the same sort of hoops, and it really made me feel like they were not listening to my individual problem, providing me with "cut and paste" solutions like you mentioned. Thank you for your inquiry. It is frusturating troubleshooting a problem that you have already troubleshot, but IME, those are the motions to get warranty coverage, or solutions. I was planning to buy a new Apex, but then read on another forum that people are experiencing serious issues with it.

I am completely blown away by this. Furnel, Inc. is dedicated to providing our customers with the highest quality products and services in a timely manner at a competitive price. But judging by Neptune's lifecycle timeline for the previous generations, it may be years before that become reality. Saturday morning I wrote again in a panic asking for help and got a message saying I should go and purchase a 12v adaptor.

Anyone on WAMAS that has ever met me would agree that I am person that doesn't get mad and doesn't talk smack. I can't even express how disappointed I am withyour customer service.

What a shame with the money you spend on their products Makes you question the future purchase. Let's see if your Apex Base Unit is working. I called yesterday and left a message as well as updated my message thread on your support site.

Wowplenty of alternativesI can't waithere is the new post like you suggested. If you are interested in purchasing a back-up base unit, then please follow the link here: http://www.neptunesystems.com/product/apex-base-unit/. If FeedB 000 Then OFF h3dgehog, May 24, 2016 in Equipment Forum. Unfortunately, we do not have any type of loaner program to provide you with a unit while we are repairing yours at this time. If that does not power it up than the Apex Base Unit is experiencing some issues. They do have a great product. I was instructed to place this suggestion in the forums by the instagram handler to see if it was an interest to others and have the Neptune community help support this, but since you say itll probably never happen you can delete the post. I am also a person that researches stuff like crazy before getting a product. Nature, Water, Aquariums, Jeeps, Food, Cooking, Non-Profits, laughing, gross national happiness. No response.

Or if I just accidentally opened up to much of my network and people gained access to everything.

Whether it is their fault or my fault, they owe me customer support to correct the problem. Now currently WYZE cant be integrated into the Dashboard for the controller. That thread is ridiculous. A few weeks after I installed it and programmed it, the status lights started acting strange and I couldn't connect to the unit. I left on a business trip and during the trip I noticed I was unable to connect to the controller on my phone or computer. Outlets and sensors are planned, but not quite there yet. Hope they can integrate in the future, Ran across this while looking into using a Wyze cam in Apex Fusion. I apologize is this the wrong place to post this. Please let us know if you have any other questions, or need any additional clarification. I can't count the number of times I've been walking through something for the 10th time, and realized that I was doing a step wrong, and the entire issue was user error. I saw few other companies are starting to sell similar products as well at Macna. I look at it this way .

Over ninety-five percent of the time returns are returned one to two days after we receive them. Apex Forum about hopeful Wyze integration. I was sitting in front of my tank waiting for messages from Apex. Thanks for taking the time to read and consider upvoting. http://wamas.org/forums/topic/75296-controllers-similar-to-apex/. Ive moved this over to the #roadmap category so you and others can vote for it. Personally I prefer the black stickers as they blend in better. Still waiting to hear on those "plenty of alternatives". If you wanted it to answer the front door for you it can actually do that, you just have to write the code. Hey way too many rumors. It may not be the easiest thing to implement, but they could have a large community buying their camers for this single purpose. Yeah thats how it is observed now. I typed up what I had said on the phone and sent it back immediately. It's barely evolutionary but not at all revolutionary. Due to the nature of the video traffic, we would need to work with them to get access to the stream. It could just be growing pains. Now the more interesting options includeprogramming an outlet for a CO2 solenoid based on pH, or controlling water changes and automatic top-offs with water level monitors.

Worse case, someone would just have view-only access to my video feed if Wyze implements HLS the way I am asking for it. At least that's what I'm hoping for. They had the abilities to do it, they just didn't. When I ran a heater, I also had it set to turn off or on based on a certain temperature range. My issue is with Neptune Apex's customer service. You cover shipping to us; we cover ground shipping back to you. A huge % of our customers are just like you. Where the hell is the frozen fish food automatic feeder already. OUCH. Also seems a bit pricey for the led configuration.

It didn't work for me. I support the controller as it is the nicest one made but lots of scum running that company. Bryan Ruff, I have three Wyze cams visually monitoring my reef system art all times. I was honestly hoping their new announcement would be something more innovative. I understand with a lot of hoops and jumps I could do this using the newly released RTSP protocol and send that through my router and set-up a URL to it. Regardless of the continued support for the classic, I'll probably return the Apex Gold I order and shell out the extra $100 to get the added perks of a getting the new version; that is if I decide to go Apex still. That way you are not without a base unit during the time of the repair, or if you ever have any unlikely issues with a base unit in the future.

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it standard? I followed up immed