Several messages and an email were sent. Made several attempts and now want to give up and find something else to secure my home. The company has finally responded to me and refunded my money and cancelled my account.
R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. LaView Security is located at: 18738 San Jose Ave., City of Industry, California 91748. As of 8/27/2020 no replacement has been sent. The camera is no longer working. 
This device complies with Part 15 of the FCC Rules. I want to like it, but I can't. Even with low detection I still get human alerts all night long. Per their website, this camera has/had a 2 year warranty. The live view comes up fast and I havent had any connection issues yet. I have these cameras for a couple of years, had an issue that made them go off line and now am unable to get back online since their customer service department DOES NOT RETURN CALLS and the only way i got through to them is by email and their response is "since we have not heard from you we ARE CLOSING your ticket even after i responded to their email with their request for documentation. They still have not fulfilled my request. https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. Monney Car-Audio165B Constitution Dr., Menlo Park, California 94025Coordinate: 37.48452, -122.17347Phone: (650) 299-9991 (www.monney.com), 2.
I haven't received a email back since.
Set the second set up just fine. Eventually a new password was entered, by trial and error and contrary to posted instructions.
I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After significant difficulty the system was made workable. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. A refund will absolutely be an available solution after we figure the case out and we will try using the minimum time reuqired to process it. 
And our technicians would be glad to assist you. This time, I get emails back and forth about they can send me out another set and another option I can't remember, but I asked them how am I to know that the THIRD set won't do the SAME THING AGAIN. My wife doesn't like it.
I intiated a E-mail with customer support on 9/11.
The communication is only via email that seems to back and forth with no results in addressing this issue. Wish you the best. Such modifications or change could void the ursers authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
They worked about a month, then the same issues started happening AGAIN. We would very much like to help but I am afraid this is all we can do for you. Its inconvenient and Id like to be able to click on the alert and it automatically take me to the corresponding local footage. I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. BBB Business Profiles may not be reproduced for sales or promotional purposes. There is only a voicemail that picks up each time.
Reference number 92192 was assigned to my case. This camera was ordered 11/30/2019, order # XXXXXXXXX. Best Regards, LaView Support Team.
The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. Many calls to Technical Support were required, and included many hours of frustration and grief.
Cons- the app is confusing to navigate if you don't like computer stuff. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to.
Pros- very quick to live feed if you have svc. The app is perfect other than that.
I have attempted to contact the company several times, but the last communication from Laview was on 4/24/2020. LaView sent me two other model surveillance cameras to replace the one I had been trying to have them replace. Discount Two-Way Radio555 W Victoria St, Compton, California 90220Coordinate: 33.86856, -118.23113Phone: (877) 660-2298 (www.discounttwo-wayradio.com), 3. This company is undergoing changes and customer service is not available to help after SEVERAL attempts to open a ticket and kept closing ticket.
After going back and forth with e-mails giving the requested information, I received a E-mail on 9/15/20 that all information was submitted to their "Back end Department" .
Either have one pointed at your front entrance or even just around the house to make sure everyone and everything is safe and secure. Connect your LaView IP Camera to the Internet2.
Please tell us if there is anything we can help with.
How am I suppose to watch my camera when I get a notification to see what's at my door or in the yard when ads are interrupting ? December 3rd 2020 I submitted a request for RMA to return camera LV-PWXXXXX, on the LaView Security web site.Ticket number they assigned to original RMA request was #XXXXXX. Worst if it's raining. I called customer service on 9/12/20 and received a automated message that all reps were busy. Contacted them, all of the same "troubleshoot" they told me to do i did MULTIPLE times and it still didn't work. Then sent an email saying the ticket had been idle for 4 days and would be closed I tried two more times submitting a request for warranty return.
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I have left several messages with no returns of my calls. Easy connection: easily and quickly connect app to devices".
I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! I cannot use my mobile version of the software.
Ended up getting a replacement set sent to me and had to send the originals back. If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. I don't want the sunrise & sunset to be limited to a single color that only increases or decreases in brightness. It was okay until the Amazon ads started. this device may not cause harmful interference. Copyright 2022 Apple Inc. All rights reserved.
I reset them, didn't work, I deleted the cameras off the app to start over, didn't work.
I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. I had a monthly fee for cloud recording of the camera. The software says incorrect camera password. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. To view what triggered the alert you have to look at the time stamp on the alert.
I left all my info but never got a return call. At this point, I just want my money back because they are scammers for having these cameras thats only a 1 time use WITHOUT stating that they are a one time use. We'd love to hear from you. We can leave and know that things will be ok.
I had contacted customer service to assist me. WHAT CAN I DO IF THE CAMERA STOPPED WORKING?
Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered. You only get 1 square to block detection zones.
As far as the app its just as amazing you can control EVERYTHING from your phone and you can have multiple people on the account, you and your spouse can spy on the kids anytime I love the product and the app and recommend both to EVERYONE! Warning to all potential purchasers: DO NOT BUY THIS BRAND.
You can scrub through the local recording with ease. Looking forward to your reply and help further, wish you a very good day!
WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? THESE CAMERAS are useless if i cannot get them back online. Device sharing: one tap to share devices with family members5. Then one day they went offline and I couldn't get them to work anymore. Monitor your camera remotely.4. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. Well guide you through the process. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect.
On completion of this procedure no cameras are working. If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. No amount of rebooting or resetting the base unit or internet router could avoid the new password.
This case can be closed. 12 cameras installed on apartment building for security reasons. After one week wait time no response has been received from the messages. Contacted laview AGAIN. As a matter of policy, BBB does not endorse any product, service or business. Comment document.getElementById("comment").setAttribute("id","a066a46702249f2c5d06cfa0690eda67");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment.
Narrative535 Mission St, San Francisco, California 94105Coordinate: 37.78898, -122.39829(getnarrative.com), 5. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. Then they stopped replying to my request for help.
International Association of Better Business Bureaus. They kept going offline and online, couldn't always get a live view. Eventually the system was made workable, with remote viewing activated. Ive had these for about 6 months and everyone got these for Christmas this year. You will not regret buy these cameras. I'm interested in safety not buying product. The cost is definitely worth it. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. Easy to install. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Then you have to go to playback and scrub through 24 hrs of footage to find that time stamp. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. It just takes you to the live view. On 10/11/20, I was again billed for service that I had cancelled. Their tech support people asked me to try a few things for trouble shooting. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Purchased the system directly from LaView in June of 2019. LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! Etc. We can surely help you find the best one according to your needs. In these times with the digital age you need the help of having another eye around your home. Best Regards, LaView Support Team.
We can surely help you find the best one according to your needs. I am satisfied I at least got something instead of nothing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So they contacted me back via email. The replacement has never been sent. This app is great for just being 6 months old. Then when you click on it, it doesnt take you to playback that section of the local recording. They would give me an initial reply, then ignore me, close that ticket. on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again.
We were not able to respond in time to a break in last February, that's how long we have been without, I purchased a Security system from LaView eagle-eye technology.
We are on our way to fix it. So I contacted them in regards to this issue via email on there website.
After multiple phone calls and emails and troubleshooting on my end, on 4/13 it was determined that the unit would need to be replaced. I e-mailed company again today 9/15/20 and still no response back, refund of service fee for cancelled account for 10/11/20 and e-mail confirming that account has been cancelled. 1.
No effort on my part to correct the problem has been successful. So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. I asked the question again because that's not reassuring me that the THIRD set will work. Your email address will not be published.
2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My only gripe is that the alerts page only shows you a screenshot and time.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. i want a refund since this company cannot warranty or help me for this issue and any future issue i may have. Ensure it is NOT facing directly to bright lighting sourcess such as sun light, Ensure your phone and your router has enough bandwidth to stream HD video. It is perfect for home,office,business and all! I have been trying numerous times to contact the Technical Support agents for this company.
I want to gradually fade through colors to match the changing colors of sunrise & sunset. (The consumer indicated he/she DID NOT accept the response from the business.) I want this charge refunded as they are not providing with me any services and have no intention too. He loves the fact that hes safe when Im just down the hall or down the street. The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. I want this charge refunded as they are not providing with me any services and have no intention too.
If you live alone or with a family. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. I asked that, and they gave me some type of crazy answer that they will have the warehouse check the cameras or something. this device must accept any interference received, including interference that may cause undesired operation. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. A minimum of 2MBps is required to stream each 1080p camera. There is no telephone support number and only an online message and email address to make contact.
The camera is no longer working.
Obtain contact information and technical support. Operation is subject to the following two conditions: The manufacturer is not responsible for any radio or tv interference caused by unauthorized modifications or change to this equipment.
I am not requesting a refund, I just want to have the camera replaced. ComplaintsComplaints for LaView Eagle-Eye TechnologySecurity CamerasView Business profile.
Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed.
which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Compare and book now!
My camera quit working on 9/11.
For more information, see the developers privacy policy. BBB Business Profiles are subject to change at any time. The layout is intuitive and easy to use.
I would also like my payment information to be taken off of auto draft, because there are no services provided. BBB Business Profiles generally cover a three-year reporting period. LaView video surveillance system bought several years ago. They charge a 39.99 fee for this product. Why cant you create a scene that changes the light color? Product Issues Customer Service Issues Ethics Issues They charge a 39.99 fee for this product. In fact, never, for the entire time I owned the system not one email support request out of many has been answered.
It is not possible to make contact with the company. BBB is here to help. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. You can try to dialing this number: (626) 898-4988 - or find more information on their website: www.laviewsecurity.com, Latitude: 33.9989999Longitude: -117.8954681, 1.
I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply. This worked for another few months then suddenly the entire system stopped being accessible online. Still, I could not get the camera to function.
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Love these.
Developers can show information here about how their app collects and uses your data. There is only a voicemail that picks up each time. I had a spare and installed it. Wired connection so no charging and Batts. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration!
Company is billing me for service that was cancelled In the beginning of September, I had issues with my camera.
We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out.
Then they close out my ticket for addressing the issue. This is great! If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. I comes with a 2 year warranty on entire system against malfunctions.
Because I'm guessing they have something in their cameras that make them like a one use type of deal. I have tried to call their customer service to speak with someone in technical support over and over again. PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. What can be done to get them to service this issue. I contacted Laview via phone on 4/8/2020 to seek technical help with my doorbell camera as it would not stop ringing after pressed. I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! I have tried to call their customer service to speak with someone in technical support over and over again. Shall keep you updated on this case ASAP and please mind the email box for follow-up. I consider this matter to be resolved and case can be closed.
Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App.
Home LaView LaView F1 Indoor Security Camera User Manual, For step-by-step Mobile APP set up instructions, please read the Quick Start Guide included in the package or check out our Youtube tutorials. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months.
I want them to send the replacement doorbell camera. For the price, these are above and beyond what I thought they should be.. I am now stuck with a $***** video surveillance system that is useless. Ultimately the human detection alert when there's no human is highly annoying all the time, especially at night.
Im using a pair of the (LV-PWR3) R3 PT Pan-Tilt WiFi cameras. Your renewal order for 2021 has been disputed on March 14th from our end, and the money has been deducted from our bank.
I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you!
Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4. They said they need even more time for processing Hello *******, Greetings from LaView Support Team. i will have more info upon request, such as documentation and emails.
I am so sorry for such a long process for the cloud service case, we've confirmed with the accounting team about your case. I recently had a camera that lost video feed. It's such a shame for not being able to respond promptly due to the system glitches.
You could even have a yellow marker in the playback scrub bar to mark where an alert occurred.
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