north hollywood toyota

I was left wondering if this is the new system at Toyota of North Hollywood or should I next time just take my business elsewhere. He said that's for the lease payment for September, to which my daughter replied that she had already paid that. Dealer finance Director as well as Sales Manager where inform of Mrs. *****'s concern and dissatisfaction with the terms of the contract for her Toyota Vehicle.

I had narrowed down the search to one car at North Hollywood Toyota. 4751 Wilshire Blvd., Suite 110, Los Angeles, CA 90010, 2022 Hankey Investment Company. Shes kind and sweet and passionate about her job and more importantly, her customers.

I was called back by finance personnel who said the vehicle we were trying get just sold. Then, three months later, I received a call from Toyota saying that I owned one lease payment and money for wear and tear. North Hollywood Toyota request for BBB case to be closed at this time. I am not sure what the reason was, I don't want to speculate, I don't even visit what I thought the reason was for me being dismissed in less than three minutes but I hope this is an isolate incident. I asked, based on my information what would you deem will be a monthly payment, estimate is ok.

They did not address their deceptive sales practice to me and made no effort towards any form of amends. When I went to the toyota in north hollywood to get information as to why my car keep burning oil and gas the employees there were so rude and unkind. I did not know about any credit card as part of the deal. But I do not want to use them again after this terrifying experience. North Hollywood Toyota has reviewed complaint case for Ms. **** We would like to apologize for any inconvenience or dissatisfaction we might of caused During the last service visit, dlr agrees to refund Ms. **** the total amount paid for the oil change In the amount of $135.28 if customer is okay with the outcome of case dlr will mail check in the amount of request $135.28 Thank you Customer Relations Dept. We just went through the process of trying to purchase a vehicle and were told that they would review the app with finance manager once our credit was pulled. We'll have this time-saving information on file when you visit the dealership. a video consultation. Luis has been our go to Guy for over 10 years! All Rights Reserved, 2001, 2043, 2125, 2131, 2135 Westcliff Blvd. North Hollywood Toyota accepts credit cards. This full online service is advertised by them. I didn't have a card until recently and now it is part of the deal. Toyota of Hollywood takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. The saleswoman, ******* and her manager completely lied to me about everything. I have purchased two vehicles from this Dealer and both experiences were very pleasant, however, this time I submitted an application for A Prius Prime so as to avoid having to go into the dealer for an extended period of time. Would you like us to send you price alerts? (The consumer indicated he/she DID NOT accept the response from the business.) The sales person ****** that I spoke with said that the sales person was just doing his job, which I feel is false because the information was never provided to me or my friend ***** ***** who was with me at the time. Deceptive advertisingbait and switch. Bianca said in exchange for that, she would provide one extra full tank of gas. Get Driving Directions. It's also important to note that there were two scratches on the car. Okay no problem thank you for your time. Thank you . Dlr Customer Relations Mgr will assist *** ***** with his concern. Toyota NoHo deceived me by increasing the price of a car I inquired on line by ****** dollars and they miss managed the down payment that I agree. Toyota should be responsible to fix the manufacturing problem. Which is why I asked about a new car in the first place. I was left wondering if this is the new system at Toyota of North Hollywood or should I next time just take my business elsewhere. I get a quote from a floor manager for $165 to which he never explained the lies he used to get that quote, so when I told the truth it went up to $300. After I spoke with the manager - ****** ******* - who was not very nice, warned me that he is a former police officer and warned to stay quiet and calm, for which I complied. We ended up getting a Camry LE. A BUNCH OF CROOKS!! They new the problem and are using 30 days as their advantage when I have gave them the car back two times in that 30 days due to my car not starting. In short, he dismissed me, he dismissed my business, he did not afford me the opportunity to discuss, he did not afford me to ability to explain that I have the resources to make the purchase. The rest being IDK, didn't ask. I have the email ***** ****** who is still employed at Toyota of North Hollywood, sent me 12/4/2016 said they offered 0% financing for up to 72 months. Mechanic confirmed a cracked oil filter. The seller **** came to argue with me and even stated that they didn't know the value of my car then and that I was lucky that I received ***** for it. They sold me a faulty / recalled car and won't do anything about it. 4/21/21 - While driving on the freeway, bolt from oil pan popped off and engine oil bled out. We just went through the process of trying to purchase a vehicle and were told that they would review the app with finance manager once our credit was pulled. ( NICE UP SELL!) I'm so confused at this point. This is my last step before I and others file a class action lawsuit.

He said, you have to come in to discuss and then the call ended. Or if you know exactly what you need, feel free to fill out the parts order form below, and we'll be in touch with your shortly to provide your Car, Truck or SUV with the parts it requires. I no longer wish to contact them because I continue to hear more lies and finger pointing. avalon

This car is likely to sell soon based on the price, features, and condition. ****** calls me and states yeah it was part of the deal. When we got home we tried reviewing the contract. I want them to extend the remaining balance over the originally promised contract time frame. Please reach him at XXX-XXX-XXXX ******. What days are North Hollywood Toyota open? (The consumer indicated he/she ACCEPTED the response from the business.) Outstanding Service! He stated that he was going to review the case and the selling papers and asked me to come back on Tuesday July 7th at noon. In addition to a variety of great deals on vehicles, North Hollywood Toyota has a professional and highly qualified Service Department, Parts Department and Body Shop for all vehicle makes and models repair. Excellent customer service!!!! I had a great experience in selling my Rav4. I will never buy a Toyota from North Hollywood Toyota ever again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I went to the Toyota dealership and they said that the car had a recall but that the recall warranty was over. go through a rigorous multi-point inspection. He then asked me to go to the office of a Finance Manager, since this first person had to send me with a second Finance Manager because his Spanish speaking skills were needed for a different client. No Dealer Back and Forth Games, you all know what i mean! I was called back by finance personnel who said the vehicle we were trying get just sold. It also means you're finding the same parts that are used in the production of your vehicle, meaning that you can count on assembly-line quality. (The consumer indicated he/she DID NOT accept the response from the business.) Mrs.********'s concern has been resolved by sales manager per Mr. ****** ******* customer was given a proper explanation of contract and all questions answered. I did call the person on the number they said to call. He recommended to go ask Toyota dealership why this was happening. North Hollywood Toyota recommends that Ms. ****** returns to dealer and speak to Sales Manager Arnold Guevara for review of contract sale price and terms. Certified cars are manufacturer warrantied and typically A dealerships rating is calculated by averaging its lifetime reviews. Since a lot of dealers give you very Low Offering but she was very upfront transparent I never had this experience. our tools to get details such as qualifying cars, test drive options, Enter your registered email address to request a password reset link. Luis was great in helping us with some issues of a recent purchase. I never received a letter regarding this. I even asked Tarek what's the total of the car and he didn't fully explain the amount.

Thank you. When the Nissan vehicle was traded in to purchase the Toyota, ************* knew That he had a high balance due on the Nissan and also he did agree on the assistance from Toyota On issuing a credit card to help him with his down payment, he knew it was part of the purchase Negotiation. Loveee Bianca, she was very helpful and honest about which cars would be best. I do understand that I didn't see that on the contract as promised by ***** ***** and should have looked at the contract more closely and make sure that they "kept their promise". Wait I didn't have a Toyota card on the 6th. This case was not resolved. I inquired online about a vehicle and on 6/30/20 I received an email from Wendy Rojas from North Hollywood Toyota regarding a 2020 Rav4 Hybrid XLE VIN 2T3RWRFV3LWXXXXXX listed at an internet price of ******** When I actually went to the agency on July 2nd 2020, after I had a test drive, I sat with the sellers "****" and "Guapo." The car damage is over $***** and I paid $*** I have not been able to drive the car. Thank you so much Bianca!

It hasn't even been 24 hours since the signing of the sale contract from the day prior.

Read our privacy policy. Please ask customer to contact Mr. ****** ******* or visit in person to dlr. At that point, we just asked to speak to the manager. Contact Name and Title: **** ****** *** Contact Phone:******************* Contact Email: *********************** Dear Mrs. **** ******* My name is ****, the Customer Relations Manager for North Hollywood Toyota, thank you for your patience while we sorted this out. I have purchased two vehicles from this Dealer and both experiences were very pleasant, however, this time I submitted an application for A Prius Prime so as to avoid having to go into the dealer for an extended period of time. NoHo Toyota does not care about their customers. In relation to why I was charged extra ****** dollars, No factory cash rebate of ****** or 0% up to 60 months offered to me, there has been no mention about it. He said, you have to come in to discuss and then the call ended. DON'T EVER GO THERE!! Make the most of your secure shopping experience by creating an account. North Hollywood Toyota. We talked to manager ****** ******* and told him we want to cancel the sale contract for the mentioned reasons. He was too busy just trying to sell you things to get you to pay more. I was unfairly charged several hundred dollars several months after turning in my leased Toyota Corolla iM On September 10, 2019, I turned in my Toyota Corolla iM and leased a Toyota C-HR. I took to another mechanic (I know and trust) to check as I don't trust toyota now. Okay what the ****. They simply said it's not their concern when it's the same problem occurring, they did not fix what they said they did and that means they should continue to fix what was in warranty. Who knows if they have performed these past fixes correctly. 2 days later I get an offer for$**** credit limit card from Toyota, so I figure in case of emergency. I was lead to believe that if I turned the car in and leased another one, I wouldn't owe anything on the Toyota Corolla iM. I am not sure what the reason was, I don't want to speculate, I don't even visit what I thought the reason was for me being dismissed in less than three minutes but I hope this is an isolate incident. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. unfortunately Dealer was not able to assist Mrs.*****'s due to contract been finalized. Ive had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. After further review, we would like to inform you that the full requested amount of $***** will be refunded back to you as soon as possible in form of a check.

I showed up two days later and filled out the paperwork for the car.

Please assist me, I cannot pay this money and it is not in the contract. You also agree to our Privacy Statement. December 2016 I decided to purchase a new Toyota Avalon since ALL Toyota dealerships were offering 0% financing up to 72 months on 2016 models. ${award} ${year}. ( NICE UP SELL!) California motor department will now be notified. BE WARE!!! Dealership mailed me the check for the amount listed in the comment. We would like to be refunded the ****** difference in the vehicle price, that was added to the "Purchase Option at End of Lease" price, in addition to compensation for the aggravation they caused us, and having to come in 3 times when it should have only been once had they not been sneaky with all those bogus additional charges, North Hollywood Toyota apologizes for any inconvenience we might have caused. Well guide you through the process.

We pulled credit and they told us they would have an answer shortly. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Finance reports it is due to ****** he made it part of the deal. Hollywood, CA 90028. a virtual appointment! Thanks Luis. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. any questions Mrs. ******** may contact ********** at XXX-XXX-XXXX ext ***. He came back to say that it's been financed and that if we cancel, my daughter will now be without a bought out car and without a lease. Dani had a great customer service and she made so easy to the Process was very quick and she explain everything to me and offer was I was expecting. SCAM!!!!! See all 58 vehicles from this dealership. I have spend so much money because of this. After signing the papers I left the dealership with the new car. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} The agreement was: the car, $500 down and $565 for 72 months, and a fake smile. so the internet specialist at each place told me that I would be able to qualify for the 72 month payment to purchase the car. When I called the dealership to complain they said it was a "premium markup" and all the dealerships are doing it. Tells me to contact Finance and they would take care of it. We pulled credit and they told us they would have an answer shortly. They are deceptive in their advertising and liars and I would recommend not doing business with them. We also brought up the ****** service agreement that we didn't discuss nor agreed to, and he just lied again saying he discussed that. The dealership has been reported by me to Toyota and when I informed the dealership of that they accused me of threatening them. OUR AWARD-WINNING TOYOTA TEAM IS COMMITTED TO THE HIGHEST QUALITY SERVICE TO CREATE CUSTOMERS FOR LIFE, 4606 Lankershim Blvd Los Angeles, CA 91602. I cannot believe the incompetence and lack of professionalism. 6000 Hollywood Blvd (The consumer indicated he/she ACCEPTED the response from the business.) Directions I also discovered (and have documentation to prove this) that this has happened to SEVERAL customers. Pleased accept my sincere apologies for your recent experience with our company. He asked me to come back again on Friday July 10th at 3 pm. When I first bought this car I used to take it to toyota dealer and they never mention there was a recall for this problem. Just a few blocks north of Universal Studios we are close to the 101 134 and even the 5 freeways. She was so nice!! At this point I asked manager ****** ******* for the original paper that I signed, which he ignored. But when they prepared the buyout paperwork, they sneaked in ****** more to the Vehicle Price bringing it up to ******** In addition, they sneaked in ****** for warranty/service contract without having discussed that with us, as well as a ****** to make it a certified used car which the salesman ****** Guardado said was not optional for mileage below ****** (which we found out later was a lie), and talked my daughter into taking in gap insurance for ****** which she doesn't need considering the car's value is around ******* and we are financing a lesser residual value of only ************* That's a total of ****** in extra costs that shouldn't have been added. Not only was I lied to about the lease payment, but I was not explained that I would have received further charges when I turned in the car. This means that they're designed specifically to work for your car and are not a one-size-fits-all solution. By 4/23/21 noticed small leak. Two days later it is maxed out. I never got a notice. Unfortunately North Hollywood Toyota will not assist ************** with any type of refund or Cancellation. The had no other vehicle at the same price point to offer so I would have to buy a more expensive vehicle that would be closes that the had available. Performed oil change on 4/19/21 - $135.28 Bolt wasn't screwed tightly after service. BBB Business Profiles generally cover a three-year reporting period. She genuinely cares for her customers, goes above and beyond, is attentive listens to the customers needs and specifications. To just get this over with. After the phone call we emailed the salesman and the finance guy to put it in writing that we are asking to cancel the sale contract. Iam filing a complaint with Federal Trade Commissioner , California Bureau of Automotive and Toyota Coporate as we speak!!!

We came back and talked to the ****** and asked him about the discrepancy in Vehicle Price. Again Toyota's responsibility. North Hollywood Toyota is dedicated to provide excellent customer service, and unfortunately, you did not receive our best. Iam filing a complaint with Federal Trade Commissioner , California Bureau of Automotive and Toyota Coporate as we speak!!! home delivery on some or all of its cars. Want to share your experience with this dealership? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Give everyone a RAISE!! Toyota will forever have my business, as long as Bianca and other car salespeople are around. North Hollywood Toyota & Scion has served the Los Angeles and San Fernando Valley communities since 1967. Unbeknownst to me, car was dripping oil in my drive way. Bianca has changed this experience for me both times Ive worked with her.

Hollywood, CA 90028. I know nothing about cars and All these years I did not know this was and issue up to recently because Every month I have to do and oil change not after 1300 miles my car starts showing the oil light because my car runs out of oil so fast and my gas does not last also. Keep in mind I only reported Sergio, there are others I am sure have something to do with this, but can't recall names. It is absolutely false that they have resolved the problem. I wish they can take responsibility for the manufacturing defect my car has and fix it, North Hollywood Toyota apologizes for any inconvenience we might of cause ************* at this time, we recommend that ************* reaches out to Toyota Factory for more information and recommendation. Directions We thank you for the opportunity to serve you and we hope to assist you in a proper resolution Customer Realtions Dept. upon request. I agreed then since I didn't realize how she had tried to scam me. This full online service is advertised by them. Yes, $10,000 markup on a base Corolla LE. I was called today by **** ******* (who handles forwarding complaints) at North Hollywood Toyota after she spoke to the financial department and she said that their office never offered 0% financing for up to 72 months in 2016. I was promised a 0% 72 month payment plan for my new car. In February 28,2022 I purchased a 2022 Toyota RAV4 XLE from the NoHo Toyota dealership.

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