The only downside was that they had not improved the dull lighting in the ground floor rooms or bathroom. Nothing special here.
Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Nearby attractions include Akumal Beach (2.4 miles), Akumal Natura Rescue (3.5 miles), and Mayamar (2.5 miles). Error: Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Actual travel distances may vary. Dear Guest, On behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort. Only a customer who booked through Booking.com and stayed at a specific property can write a review. What are some of the property amenities at Bahia Principe Luxury Sian Ka'an? I've called the #800 and the hotel directly both times I get cut off with getting to a live person. My fav was the buffet which offered a delicious and changing selection. They're also applicable regardless of the comment's tone. Respect the privacy of others. Your reservation charge will appear on your credit card statement under the name of: VIAJES GRUPO TURISTICO INTERNACIONAL S.A. The Adults-Only aspect was useful as well. I've emailed customer service 5x. Guests submit their subscores and their overall scores independently theres no direct link between them. You can only leave a review within 28 days after check-out. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They are all great, but the service, rooms, grounds, and amenities at Sian Kaan are the best! Guests are required to show a photo ID and credit card upon check-in. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. She was so kind and genuine. Aside from a friendly staff and free drinks, I wasnt loving my stay. Eric and pedro at the lobby taking care of the luggage. The room was very spacious and the facilities were well preserved and great for relaxation. The most helpful contributions are detailed and help others make better decisions. When they finally got it up and running by Tuesday, there was no availabilites at any of the restaurants thus making us only eat at the buffet which is not the greatest. Bahia Principe Luxury Sian Ka'an Features, Carretera Chetumal - Cancun Km 250, Akumal 77760 Mexico, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff, Daily temperature and symptom checks for staff, Bahia Principe Sian Kaan ridiculous place,outdated,under stuff, no sense of urgency when it comes the need of consumers or its guest. Get exclusive access to members-only deals by email. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. To edit a review youve already submitted, contact our Customer Service team. Positive comments always motivate the staff to provide excellent service, thank you so much. Thank you so much to the staff for making this resort vacation exactly what I needed and hoped for it was truly a dream. Tania Velzquez Bahia Principe Luxury Sian Kaan. They exceeded our expectations. We are thrilled to read you loved our entire facilities and makes us proud to prove you felt the excellent atmosphere we have created for our guests. Super mis expectativas, Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive has been welcoming Booking.com guests since Mar 9, 2015, Lock in a great price for your upcoming stay. Extras include a seating area. Website would only allow me to check in. They fixed that, I could check in, but will not allow me to book restaurants as promised, my transfer as promised.
Choose your currency. If you feel like visiting the surroundings, check out Xcacel-Xcacelito (3.4 mi) and Kantenah Bay (14 mi). He walked us thru the menus with such patience and made some amazing recommendations. Their Energy and Creativity for sure makes this place special. Todo el hotel impecable. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Reception Desk A huge thankyou to Lindo (?name). While I understood that the. Please dont include personal, political, ethical, or religious commentary. I received special treatment from the poolside bartender Carlos, he knows how to mix customized drinks. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. This property has currency exchange on site. We recommend calling ahead to confirm details. The lobby is a walk from our suite but my pounding headache couldnt escape their blaring music at night. Bad singing and harmonizing. * Thank you for taking some time to express your impressions during your stay with your Bahia Principe family. We will be more than excited to welcome you many times more at our Bahia family ! Todo el hotel impecable. Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. We observed the water in the pool being tested. They do not have a tandoor so the naan bread is your typical supermarket type. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Get the travel advice you need. This lets us know our reviews come from real guests like you. Please contact the property with any questions regarding the charge for this reservation. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Our server Itzey was very friendly & attentive. Are there opportunities to exercise at Bahia Principe Luxury Sian Ka'an? Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Booked through their website on promise of early checking, pick my room, meals, transfer and excursions 5 days in advance. Dear ForrestG701, Good afternoon, We apologize for any inconvenience you might be having completing your online check-in. What makes this resort one of our go-tos is the people. Is this how they get out of canceling your reservation (not that I. even tried to do that). We would like to express our appreciation for your comments and for mentioning our staff, they will be so happy to read you. The Adults-Only aspect was useful as well., The hotel was in general good, the food was plenty and well cooked. Entertainment Team SK should be very proud of the team they have, particularly our three amigos Adrian, Gustavo & Maleni, not forgetting Victor. Your current language is English (US), Carretera Chetumal Km. We've sent you an email so you can confirm your subscription. facilities, amenities, location, but most of all the staff. My husband is gonna freak out. Hotel Beach very nice located. Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive takes special requests add in the next step! language, whether its just a rating or contains comments as well, etc.).
Booking.com. Of course this only maintains a safer environment if all guests follow the rules!! Best regards, Tania Velzquez Bahia Principe Luxury Sian Kaan, We arrived on a Friday night, it was fine, the weekend was fun until about Sunday when we realized we could make reservations at the restaurants at Sian Kaan and the other Bahia locations such as tulum, coba and akumal. The staff was helpfull. Good breakfast buffet, and great dinner options. The nice notes like the one you kindly posted on the Trip Advisor webpage are very appreciated by our team. without pillows no sheets nor blankets and no bottles of water-we call them they said in a few minutes,waited call again fall sleep it took them 3 1/2 hours to bring the blankets they were knocking at our door around 3:20 but no water,one room have beetles and some type of small bees one AC box was not working, they came a make our bed but were not putting enough drinking water,soap or toilet paper- we ask after 3. day for toilet paper and they got the guts to ask how many people ere there in my room silly right? Free drinks, and the people were very helpful, polite and humble. We have stayed at several of Bahia Principe hotels and this one was definitely the best!
Accept our sincerest apologies for any inconveniences you may be experiencing, I have reported this situation to the department in charge. We really regret you were not impressed with some of our services, we have taken note of these comments and we will share them with the departments in charge in order to take proper measures to guarantee our guests' enjoyment. Check your booking confirmation email to find your booking number and PIN. It is great to read this amazing review regarding the service received during your previous stay at our hotel. App does not recognize my reservation. Amazing! Todo el hotel impecable. All rights reserved. At the Adult Only Sian Kaan we have gotten everything we were looking for in our holidays! Good food, waiting staff, personal butler for the Jacuzzi, bar staff, cleaners, various restaurants, Approximate prices in PLN for a 1-night stay. An upgrade to modern, brighter lighting would be a vast improvement and welcomed I am sure by all guests. Main buffet- Anabel decorated the breakfast table with flowers, michas gracias Anabel. Beaches were nice and there was a good set of activities. Your evaluation is very important for us, positive comments always motivate the staff to provide excellent service please be assured that we have shared your feedback with the rest of the team. Hotel itself is beautifull place but great People working there is for sure the main reason for us to comeback there soon!!! Thank you everyone for making our 4th stay as memorable as the others. Stuff do really great job there. Yes, in a heart beat. It was good value for the money., Amazing food, a'la carte restaurants, drinks and Service. For us it was the problems we had with our mini bar, sometimes not getting filled or missing items out when they did fill it which made us have to complain at least 5 times to Concierge, something we could have done without. A MASSIVE shout out to Frida, this lovely lady definitely made our stay extra special (Whooo Hoooo!!!). An array of activities can be enjoyed on site or in the surroundings, including snorkeling. It has become one of the places we visit at least every other year. On arrival our room was as selected, superior garden with tub in Villa 9. Your current currency is Polish Zloty, Choose your language. If you wanted to check out something else, there were always friendly people to help you with ideas and offers as you wish. All in all, the best holiday we have had and we will definitely be returning! Kind regards and have a great day, Tania Velzquez Bahia Principe Luxury Sian Kaan, Hotels near Bahia Principe Luxury Sian Ka'an, Grand Palladium Hotels & Resorts in Akumal, Adults Only and Adult Friendly Resorts Akumal, Hotels near Jet Ski Rentals and Parasailing - Princara Water Sports, Hotels near Akumal Monkey Sanctuary & Rescued Animals. Hotel, If you are a vegetarian, do not stay here. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino. Booking not found double-check your booking number and PIN then try again. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Eres el mejor! Ask for a bed topper if you normally sleep on a soft mattress, Dear repeat Guest, We would like to express our gratitude for choosing our hotel once again for your vacations. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Great thanks for Victor for amazing morning joga and also Anahi, Valentino, Gustavo and others for lot of fun activities. We were able to relax and enjoy every one of the things we look for in our holidays: outstanding food, friendly service, clean place, beach, pool. Hotel Beach very nice located. Bernie, who had so much energy, Victor (who was a sadist in aqua fit!!) Early in the morning we would see a worker spraying all of the sunbeds around the pools. Yal Ku Buffet - still excellent for breakfast, lunch and supper. There were a couple of issues with the room but they were addressed by management immediately and maintenance rectified everything within an acceptable 3 days. The hotel was in general good, the food was plenty and well cooked. Sone if the flavored alcohol drinks tasted of artifical sweetener which I did not like. great staff. Person on website said they are having issues with phones? great staff. We are very happy to know that you had an incredible time, and you enjoyed our la cartes, the food and beverage, the service and the excellent atmosphere we have created for our guests. The jungle canopy has grown over the years. Carretera Chetumal Km. Some people we spoke with seemed to have that expectation, and appeared to be somewhat disappointed, therefore, I want to set a realistic expectation. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Water was hot in shower, vanity faucet, and in the bar sink area. Please note all payments at the property must be made in USD. Something went wrong please try again later. What also made our vacation special was entartaiment team! The food at Sian Kaan is easily the best of all the Bahia Principe properties (which you have access to as an SK guest). Are pets allowed at Bahia Principe Luxury Sian Ka'an? Get instant confirmation with FREE cancellation on most rooms! Good location show map. Great food, nice amenitiesetc. Reviews are most valuable when they are original and unbiased. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. As well as loungers, comfortable pool chairs would be a good addition for those with disabilities. Thank you for letting us know your perception, we hope to welcome you back to provide you a better experience. But this didnt bother us since we loved walking the 30 minutes in the morning and come back to the hotel with the train which runs every 15 minutes. Roque- mil gracias por tus atenciones! I was a great locatiin close to the lobby. Own or manage this property? The hotel was really nice. Copyright 19962022 Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
The vast selection of restaurants and entertainment. This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. Please enter a valid email address. !, Excelente todo. Ive also been to Coba twice, and Tulum. if you require assistance, please contact us at: Recently returned from 2 weeks in a little slice of heaven called Bahia Principe Sian Ka'an. We will make sure your stay is nothing else but a great experience once again. She was so sweet. What guests loved most about nearby beaches: Personal or sensitive info (e.g. Yes, free parking is available to guests. Eric would talk to us every day. Did they pay their bills? There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from all our staff. Prices are the average nightly price provided by our partners and may not include all taxes and fees. What food & drink options are available at Bahia Principe Luxury Sian Ka'an? We really regret to know your recent stay was not up to all your expectation, let us inform you that some of the problems you have mentioned are totally under our standards and we have already taken corrective actions in order to meet our values again. Taxes and fees that are shown are estimates only. Italian Just your regular pasta/pizza restaurant. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. could do to help us! We have more than 70 million property reviews, all from real, verified guests. Please note that all Special Requests are subject to availability and additional charges may apply.
Stay elsewhere if possible. There internet went down so not only could we never connect to wi-if and use our phones but the service to book reservations was down. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. This did not seem to deter guests and we saw many people enjoying a meal or drinking. Certain services and amenities may be reduced or unavailable as a result. Myself and my husband chose this resort as it was Adults only. Please take into consideration that this is a wonderful solid resort, and is not for those looking for the newest, trendiest , super luxury resort. Our best regards! Read more about possible travel restrictions before you go. Thanks! emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The food was excellent but his service made it 100% even more enjoyable! This resort is 59 mi from Cancn International Airport. property, go with Sian Ka'an! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will be more than excited to welcome you many times more at our Bahia family ! Dear guest, First of all we want to thank you for trusting in Bahia Principe Luxury Sian Ka'an. thank you all. Pools an activity section and a quiet end. They say free cancelation. I just want one perk i.was promised in advance by booking through them. Cancellation and prepayment policies vary according to accommodations type. Too noisy for our liking, but food was OK. Cleanliness of the resort, especially during C19. Our best regards, Tania Velzquez Bahia Principe Luxury Sian Kaan, Already missing our three weeks we spent at SK in January/22. everyday dishes are different. Maiko Quality of food good. This is a very nice resort with lots to do in the sister resorts as well- with lots of pools, bars, restaurants and entertainment. They make sure you have all you need all the time. No soliciting with extra offers which we appreciated so much. Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. ENTERTAINMENT TEAM - FANTASTIC!! There is a good variety of spirits but make sure you ask for a specific brand otherwise you will be given out of the well. Super mis expectativas, The hotel was really nice. Lots of heavy smoking all over so cant breathe fresh air without inhaling cigarette smoke. Bar fully stocked and bathroom with towels and toiletries. You can sort and/or filter them by time of year, review score, and more. They make sure you have all you need all the time. This is the version of our website addressed to speakers of English in the United States. they all looked after us from start to finish and I miss them already! That's how we know our reviews come from real guests who have stayed at the property. I received special treatment from the poolside bartender Carlos, he knows how to mix customized drinks. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The staff were greatthe spa was wonderful., facilities, amenities, location, but most of all the staff., nice location. Great thanks for Victor for amazing morning joga and also Anahi, Valentino, Gustavo and others for lot of fun activities. Sone if the flavored alcohol drinks tasted of artifical sweetener which I did not like. The buffet restaurant had a routine of taking temperatures of guests on entry at certain times of the day, with signs to use hand sanitizer plus gloves before entry to the buffet. If you decide to go to Sian Kaan make sure you have a snack at the Cenotes Snack Bar and ask for Constantino! Booked based on reviews.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. were so attentive, helpful and overall wonderful during our stay: At the Sian Kaan lobby bar: Johvanny, Carlos, Randi- they joked around with my husband and I, they were always smiling and happy to her us whatever we wanted to drink. We tried to hail a cab to go eat dinner at a local restaurant not at Bahia but the cab fare was $40 one way! Kind Regards from sunny Mexico, Tania Velzquez Bahia Principe Luxury Sian Kaan. Faustino- smiling, attentive and always had a good attitude Alina- wonderful personality, always smiling and was eager to help in any way. Please, approach our public relations desk and contact one of our Guest services managers, they will be happy to assist you. Nemesio at akumal pool bar and Misael at the akumal beach bar - super job thank you! We tried eating room service breakfast before leaving on a fishing trip but they dont operate until 7am, so we came to the 24hr snack bar and got ignored. WiFi is available in all areas and is free of charge. However, who could resist playing corn-hole with Adrian, certainly not me! Your contribution should be yours. All content should be genuine and unique to the guest. Loved Sian Kaan as it was the quietest and more chilled (adults only) resort. The area was kept clean and sanitized. We had an amazing time. nice location.
Tables would not be cleaned down on a night and the floor was filthy (especially around the bin area). This was a disappointment. Alux restaurant was fantastic. Tania Velzquez Bahia Principe Luxury Sian Kaan, This is our 4th time visiting this resort. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. When passing by the geriatric section of the SK pool they would stop to chat, with no pressure to participate in activities. Thankfully we were sitting in the bar as far away as possible. Thank you also for mentioning our colleagues, they have already received your congratulations. Everything exceeded my expectations once again. Charge will be processed from Palma de Mallorca, Spain. If you stay at Bahia Principe. thank you all., We have been here two other times and have really enjoyed it. Our Best regards from sunny Mexico, Tania Velzquez Bahia Principe Luxury Sian Kaan, Having the worst experience. The staff there is very attentive; Igleyda and Aremi were the kindest and made every meal an absolute pleasure. And Carmen- the level of service her and her subordinates provided was just excellent!!! Payment at the property is not accepted. Additional sorting options might be available (by type of traveler, by score, etc). more. SK in the past was renowned for the quality of its food in all of the restaurants. Does Bahia Principe Luxury Sian Ka'an offer any business services? See more questions & answers about this hotel from the Tripadvisor community. We will be more than excited to welcome you many times more at our Bahia family ! This was my second time here and just got back from this amazing resort a few days ago. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. It was good value for the money. (although we were allowed 20 a la cartes during our stay we only booked 6, choosing to spend leisurely suppers at the buffet) Cenote Snack Bar initially we could serve ourselves but due to increased C19 rules towards the end of our stay it was by plate order only. Our room temp could not be changed and/or it was being controlled so we couldnt adjust it. Also the pool area was quite dirty (the main pool where the activities were held). We stayed at kore in tulum Last year and had a way better experience. Bar Thank you Litsel for making sure our glasses were full. Hotel chain/brand: If you booked through us and want to leave a review, please sign in first. PLEASE NOTE THAT YOU WILL BE ASKED TO PRESENT THE SAME CREDIT CARD AND OFFICIAL IDENTIFICATION AT CHECK-IN.
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