serena beach hotel mombasa tripadvisor

Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. As I am looking at staying in the Serena beach resort & spa on a half board basis and am just wondering how much money I should be allocating to food and drink per night. mombasa We visited Serena beach this May, and our hearts are full, we have been to most of Serena properties and one thing that we like is that, its the same from service, to kitchen, etc its quality all the way, my kids enjoyed Mombasa soo much, the rooms were clean, the staff amazing. With warm regards Alphaxad Chege General Manager, Hotels near Technical University of Mombasa. Please let u know if we can be of any further assistance. Room service is available and guests can enjoy a cocktail on their private balcony. With warm regards Alphaxad Chege, Had an amazing stay . Any combine accommodation for group of 10? Which room amenities are available at Serena Beach Resort & Spa? Priscilla. * The staff have been friendly and always made themselves available for our comfort within facility. We were relaxing by the pool, chilling on the beach, eating the most fabulous food and I also had one of the best massages I ever had. If we find any, we delete them and, if necessary, take action against whoever is responsible. mombasa The site is beautiful, the gardens are stunning but the best thing about Serena is the staff. International Phone: +1 (610) 590-1234, AfricanMecca Ltd Claim your listing for free to respond to reviews, update your profile and much more. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. WiFI -This can be improved.

Copyright 19962022 The food was delicious, although sometimes you had to wait for freshly cooked parathas. We will be contacting you to understand what could have gone wrong with the food. This was the exact set for our wedding on 26th March 2022. Sorry, reservations for more than 90 nights aren't possible. All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. We are glad that you and family had a lovely stay at the hotel. This 164-room Mombasa hotelencapsulates the five-star resort experience with impeccable service and gracious hospitality steeped in local tradition. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. When Felix was not available, it was not always easy to get their attention to order food. This property has currency exchange on site. From the reception to room service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you for choosing Serena beach Resort and Spa for your holiday and we look forward to hosting you many more time. Each review score is between 1 and 10. T:(+254) 732125000 Please enter the following to retrieve your reservation. While the hot water took a little while to heat up, everything in the room worked well and was stocked up. Thank you. Drinks- The soft drinks were reasonably priced. We will definitely come back. Choose your currency. We looking forward to hosting you yet again soon. In addition, the Jahazi Grill serves the best seafood in Mombasa and our brasserie-style caf Sokoni is perfect any time of day. our prices are charged per night eg: The Television had bad service reception despite us asking for the Technician to assist.you have to do with the available 6 channels.

We enjoyed the wine and fruit as well. The prices for Drinks are different for each item, Click here to read post guidelines. The sea facing rooms were spotlessly clean, food delicious and like several other Serena Hotels I have stayed in,the rooms were spotlessly clean, the food was great and the all the staff were professional and very friendly. We totally loved itTundwa Suite all the way., Perfect location at the beach. We look forward to hosting you your family and relatives, many more times. Taxes and fees that are shown are estimates only. Booking.com does not accept responsibility or liability for any reviews or responses. and the room staff, gardeners and security - what a friendly, organised and happy team! Dear Selina Thanks for your lovely feedback. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Thank you so much for choosing us for your Easter vacation and we look forward to hosting you many more times.

A lot needs to be done. City View House - 5 Union Street Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. As we were very tired, we opted to use the room. The property usually replies within a few days. Double-check your selected room for the maximum capacity. If you stayed at this property through Booking.com, you can write a review. Browse questions from guests for anything extra you want to know about the property, Morning, Afternoon, Evening and on request, Yes, once we have your flight details we will be glad to arrange airport transfers at USD 31.00 for a saloon car each way. Food and spa were amazing. Guests enter through a patio that leads to a sitting room, which then opens up to the bedroom. We value our guests feedback and will work towards correcting the shortfalls and plead that you give us another chance to be of service to you. The staff are professional and readily available to assist guests. Serena was amenable to all our requests, gave us two changing rooms for 24hr use and a honeymoon suite fully set! Dear Beatrice Thanks for your compliments. The rooms and service was exceptional although the reception and welcome could have been a little more friendly . Your current language is English (US), Lock in a great price for your upcoming stay. Error: With Kind regards Alphaxad Chege General Manager. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. E:mombasa@serenahotels.com. Dear Sir/Madam, I enjoyed shopping at the gift shop, where I always find interesting Kenyan knickknacks.

Guests can dine next to the outdoor pool in the extensive tropical gardens. They delivered a wedding we shall remember all our life. After an active day guests can relax with a massage in the Maisha Spa and Health Club. The staff ..all are excellent.wonderull and hospitable .

If you booked through us and want to leave a review, please sign in first. Thank you, yes we do offer attachment in our establishment. Serena Hotel features a variety of indoor and outdoor restaurants and bars, many of which play lively music. We recommend calling ahead to confirm details. Which popular attractions are close to Serena Beach Resort & Spa? Your current currency is U.S. Dollar, Choose your language. 1 Single @ US$.205 Per Night x 7 Nights = US$.1,435.00 ( 1 adult ) Respect the privacy of others. Serena Beach Resort & Spa Special Offers. Guests may choose from a wide selection of premium rooms and suites, superb dining options highlighted by the oceanfront dhow-themed Jahazi Grill and leisure pursuits ranging from a gorgeous free-form pool and swim-up bar to indulgent spa therapies at Maisha Mind, Body & Spirit Spa. Spent three nights at Serena, the place is quiet and tranquil. All these factors led us to select Serena beach as our wedding venue. Meals-A huge selection for morning breakfast and the meals. Thanks! When would you like to stay at Serena Beach Resort & Spa? We appreciated the complimentary fruit basket gesture to welcome us back. It is soo refreshing to read of your review of the hotel and the wonderful services executed by the team who once again delivered the Serena Promise. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. The spacious bathroom features a bathtub and a massage shower.

Please contact booking.com for assistance. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Ksh.13,250 per person sharing per night on Sea View Superior/Family Sea View Room. Only a customer who booked through Booking.com and stayed at a specific property can write a review. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Get instant confirmation with FREE cancellation on most rooms! Your question will be published on Booking.com after it's approved and answered. Finally when we checked in, we realised we had booked interconnecting rooms rather than adjoining room, so this was not appropriate for us because it would have meant our 8 year old being in her own hotel room. This hotel felt like paradise! You'll receive an email as soon as the property answers your question. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. You're eligible for a Genius discount at Serena Beach Resort & Spa! Double Room at US$.342 per Double Per Night on Half Board Basis A variety of outdoor activities are available including volley ball, pedalos, windsurfing and yachting. From the reception to room service. Read more about possible travel restrictions before you go. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. The 24-hour front desk can organize an airport shuttle to Moi Airport 11 miles away. Thanks! And have a Dear Helen We are pleased to read your very encouraging review of the resort and your experience during your recent stay. What are some of the property amenities at Serena Beach Resort & Spa? Allentown, PA 18106 Thank you for choosing Serena Beach Resort and Spa for your beach holiday and it is our hope that you will be back again soon. Yes, dry cleaning and laundry service are offered to guests. The wedding could not have been hosted at a better hotel. Additional sorting options might be available (by type of traveler, by score, etc). Check-in was flawless, and I needed a quiet place to take some work calls, and they indulged me by offering a quiet corner at the bar. I recommended that especially the newer wait staff around the pool area staff be more responsive to guests by the poolside area and not abandon guests for time on end. It would be helpful if this information is provided at the reception om arrival. How do we make the booking, How much is swimming at serena hotel mombasa. When going out, Travel offer at Serena Beach Resort & Spa, An Oasis of Relaxation away from the Crowds, Applicable from 2nd January to 22nd December2022. Is Serena Beach Resort & Spa located near the city centre? Baggage Guidance & Restrictions On Flying Safaris In Africa Published By Afr Masai Mara Horseback Riding Safari In Kenya Published By AfricanMecca Safaris| Times Square New York Hosts Kenya Tourism Board & Wilderness Safaris Meet Up THREE WAYS TO PLAN AND BOOK YOUR SAFARI WITH AFRICANMECCA, CONTACT AN AFRICA TRAVEL EXPERT ON SERENA BEACH HOTEL & SPA, Baggage Guidance & Restrictions On Flying Safaris In Africa, Masai Mara Horseback Riding Safari In Kenya With AfricanMecca, Times Square New York Hosts Kenya Tourism Board & Wilderness Safaris Meet Up. They were committed to ensuring that the bride and myself would get the dream wedding we wanted.

The rooms were spacious and washroom and shower was of high standard., Good location, good beach and very good customer service. The most helpful contributions are detailed and help others make better decisions.

We've sent you an email so you can confirm your subscription. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. This service may contain translations powered by Google. Yes, free parking is available to guests. We are happy too learn that you enjoyed the tranquility and the professionalism from our staff. We look forward to hosting you many more times. Thank you. Rooms were very clean (generally housekeeping is excellent), and breakfast was excellent. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. With warm regards Alphaxad Chege, April 2022 We were party of 9 family and friends adults. Butterfly Centre and Turtle Watch Programme, Dedicated world-class event and conference centre, Business Centre, travel desk, taxi and limousine service, Gift Shop, news-stand and travel requisites kiosk. Kudos and sincere appreciation to the team led by Mr. Wilson Chola (Front. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Well done Serena! Do you provide transfers from the airport to the hotel? Currency Exchange: Need local currency? We have noted your suggestion on the active station which we will be happy to implement for future groups. We would certainly recommended this hotel and would also return to it. My wife and I give Serena Beach Hotel a five-star in the service delivered to us. Dont ask me about the alcohol, I barely paid notice to it. Extensive gardens, grounds and nature trails. Nimish &, Dear Nimish Greetings from Serena Beach Resort and Spa. The staff showed up for all the meetings we arranged including the rehearsals! Big garden and nice layout of rooms, it looked like several small villages. Big garden and nice layout of rooms, it looked like several small villages., The staff have been friendly and always made themselves available for our comfort within facility. With a selection of the best Mombasa hotelguest rooms,restaurantsand social areas charmingly arranged among winding lanes and manicured oceanfront lawns, our Shanzu beachresort exudes the timeless allure and ambience of a 13th century Swahili village. All distances are measured in straight lines. The food was delicious, the staff very helpful and friendly. Live Bands -Quite entertaining. Tripadvisor performs checks on reviews. It was good to see a few familiar faces and quite a few new staff. Serena Beach Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The rooms were spacious and washroom and shower was of high standard. Thank you, Priscilla. Free private parking is available on site and there is free Wi-Fi throughout. To edit a review youve already submitted, contact our Customer Service team. Serena Beach Resort & Spa in Mombasacombines a deep respect for the local surroundings and heritage with contemporary amenities to ensure a truly inspired stay. Dear Caroline We sincerely apologize for not living up to the Serena expectations. Confirmation Number: Guests arriving at Serena Beach Resort & Spa find an oasis of tranquillity framed by whispering coconut palms, lush gardens and one of the most beautiful white-sand beaches on the Indian Ocean. Something went wrong please try again later. 1550830,1550830|3,1561220,1568250|3,1568250,1563880,1557080,1565870|4,1542720,1561950,1565080,1557030,1559850,1548020|3,1561630,1553180,1563710,1565870,1565670,1559850|1,1563710|2,1566560, Serena Beach Resort & Spa (Hotel), Mombasa (Kenya) Deals, Personal or sensitive info (e.g. Thanks once again and we look forward to hosting you many more times. Extra adult rate: 75% of the per adult room rate. Guests arriving at Serena Beach Resort & Spa find an oasis of tranquillity framed by whispering coconut palms, lush gardens and one of the most beautiful white-sand beaches on the Indian Ocean. The hotel do a good job to keep them away but hey ho, they still try to sneak their way in. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Your room staff was quite accommodating the food and beverage staff was superb the wait staff was very alert and courteous and professional. All in all it was a great stay, and I recommend the resort as a go-to along the North coast. Flush mechanism on Toilet was not working initially, maintenance crew fixed right away. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Serena kitchen always on point, you cant match with some places we have been to. Thanks, Sarah. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. We cant wait for our next hopefully once again with you. Obviously we will return because we found all staff very helpful, and the management flexible and approachable; the food and breakfast was to die for so well done Serena Beach Resort Mombasa Kenya. Rooms From All Rights Reserved. They really are outstanding - authentic, kind, helpful and so full of happiness and energy!

After their trip, guests tell us about their stay. Dear Msikilizi Thanks for the detailed review. Thank you, Dear Tasneem Thanks for taking time to share of your great experience at the resort. Sign up and we'll send the best deals to you. Lock in a great price for Serena Beach Resort & Spa rated 8 by recent guests! Church service-There was a service in the hotel.

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Indeed Serena Beach is your ideal holiday destination away from the crowds. ), Assumpta Gacheru (Conference & Banqueting Supervisor), Anastasia Muli (Reservations Manager) and Marsden Nzaro (Head of Guest Activities). Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Kenya has some of the best-skilled cartographers in East and Central Africa, and they are very prolific. if the writer is claiming to be someone else). Ksh.11,750 per person sharing per night on a Garden/Family Room. A fantastic hotel and we had a wonderful experience staying there. Food and spa were amazing., The food was delicious, the staff very helpful and friendly. Hi, can anyone please give me rough estimates of prices for an evening meal and drinks (both soft and alcoholic)? What are some restaurants close to Serena Beach Resort & Spa? Please note that all Special Requests are subject to availability and additional charges may apply.

All linens sanitised in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitiser available to guests & staff. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. It has been a few years since we patronised the establishment, mainly because of the pandemic. Guests loved walking around the neighborhood! Make sure you have a sun downer in the upstairs bar - the cocktails are amazing. Booking.com. Guests submit their subscores and their overall scores independently theres no direct link between them. Good location, good beach and very good customer service. What food & drink options are available at Serena Beach Resort & Spa? International Phone: +44 (161) 870-6092. Great location - show map. And to the restaurant staff who were. What is the cost? My room was upgraded at no extra cost during my stay. Mosquito nets are large enough to cover the beds and leave room for you to breath Downside, dont leave the windows open, there were monkeys trying to get into the room. See more questions & answers about this hotel from the Tripadvisor community. Extensive water sports and PADI Dive School. Get the travel advice you need. T:(+254)727424201/2/3 Respect the privacy of others. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. During your stay, we had a problem with our TV channels distribution system but are currently undertaking some restorative works to ensure the guests have a better experience. In Kenyan hotels Serena leads when it comes to its food and hospitality. Perfect location at the beach. Lounging under the palm trees with the wafting sea breeze is our absolute favourite thing. Group of 10 : Our rooms were lovely, the facilities were great and the layout of the hotel was wide at the beach front, which allowed privacy and did not feel crowded. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. The staff were kind enough to let us eat and then check in after the meal. Nearby attractions include Haller Park (5.8 km), Bamburi Beach (5.2 km), and Nguuni Nature Sanctuary (6.5 km). With Regards Alphaxad Chege, I booked a short vacation at Serena Shanzu, longing for some beach time and much-anticipated rest. Write A Travel Or Tourist Trip Review To Share Your Experiences, What are our Customers saying about us? Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. All of the spacious, air-conditioned rooms feature Swahili-style dcor with beds surrounded by a mosquito net. Regards Alphaxad Chege. The food was delicious breakfast and a few dinners were delightful. Obviously, we were worried we would miss the meal considering our arrival time, and we were approaching 10 PM. To save at this property, all you have to do is sign in. Does Serena Beach Resort & Spa have airport transportation? Guests are required to show a photo ID and credit card upon check-in.

You can sort and/or filter them by time of year, review score, and more. Check your booking confirmation email to find your booking number and PIN. They're also applicable regardless of the comment's tone. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. We are pleased to read of your lovely experience during you recent stay with us. Please inform Serena Beach Resort & Spa of your expected arrival time in advance. 1 Double @ US$.342 Per Night x 7 Nights = US$.2,394.00 ( 2 adults Sharing ) The team does a tremendous job of ensuring the gardens thrive, and this is perhaps one of the aspects of the resort that makes it stand out for us against the rest. Please dont include personal, political, ethical, or religious commentary. Contributions should be travel related.

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Try again. Please enter a valid email address. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.

Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Lastly, I will keep saying that they need to improve on the kind of imagery their postcards signal that sometimes stereotypes Africa. We are glad that you not only loved the ambiance but also the hospitality. take a moment and commend the team who tends to the gardens because it's always a delight weaving past the jasmine, frangipane and all the fantastic plants and shrubs spread across the hotel. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. Rest assured, we will pass your appreciation to all those mentioned and all the others who worked tirelessly behind the scenes to make this day a success. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. We do not hesitate to recommend Serena Beach Hotel for good holiday time and functions including weddings. We liked the food even though sometimes we would want more variety. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Rooms- Cleaned to a high standard.

We are pleased to note that you also loved the food, the gardens and other facilities. Perhaps the hotel should put on 2 counters to serve popular dishes. The maximum number of extra beds and cribs allowed depends on the room you choose. Conveniently located restaurants include Cafesserie Mombasa, Monsoons Restaurant, and Yul's Restaurant. Everything was fabulous ! We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This is the version of our website addressed to speakers of English in Singapore. Dont include any personal, political, ethical, or religious commentary. Officer Supervisor), Mr. Andsinus Juma (the Executive Chef), Mr. Amos Odoyo (F&B Manager), Naphtali (Head, Bar Man aka the watering hole man! It was our Honeymoon .Your courtesy Honeymoon greeting was beautiful the two Lovebirds and the heart of roses and rose petals everywhere., Great staff and the food is far superior than other near by 5 star resorts., Upgraded sea view at no extra charge, view was great!!! Towel supplies are always fresh, and the attentive pool attendants are always happy to set us up on the sunbeds. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Kindly advise your dates. Promotional content will be removed. Top room amenities include a minibar, air conditioning, and a flat screen TV. This 164-room Mombasa hotel encapsulates the five-star resort experience with impeccable service and gracious hospitality steeped in local tradition. I enjoyed more the one in the bar in the evening. Holiday club-our daughter enjoyed going to the kids club. Your contribution should be yours. United States of America, US Toll Free Phone: 1-866-KARIBU-1 (527-4281) Right on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views of the Indian Ocean. We remain committed to always delivering services, beyond our guests expectations.

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serena beach hotel mombasa tripadvisor