Our products contain small components and could potentially become a choking hazard. Once the order has been shipped please allow 2-7 days shipping time. Of course Im not gonna do that knowing how hard it was to get what I wanted. Our products contain small components and could potentially become a choking hazard. I went back through your conversationwith our customer service rep. and she helped you in every way she could. Sparkle In Pinkis committed to protecting your privacy. We advise our customers to never leave a young child unsupervised while using our products. Unfortunately I received an overwhelming amount of comments from other customers with similar issues. I ordered my daughter several items for Halloween and a few pairs of pajamas. This is a once in a lifetime sale and have stated very clearly once inventory is gone it is gone. Let us know what you'd like to do, we are more than happy to help as we take customer servicevery seriously. That was not the case. Do Not Sell or Share My Personal Information. We are always ready! You will never have to search all over for cute boutique clothing and accessories or spend a ridiculous amount of money on them ever again.Sincerely,The SIP Team. We are not responsible for any lost or stolen packages. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL. We would be more than happy to send you a return label, return all items on us and we will get you refunded in full for your entire order.
Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Id for the company to make the return policy clearer and indicate an item as non- returnable on the product page for holiday and other non-returnable items. I contacted customer service via chat and asked to cancel certain items I ordered due to not being able to purchase the matching set in the an additional size. I want refunded at this point and a return label to send them their damaged item back. This allows you to pay for your order over time, but still enjoy the clothes now! 14 business days to return from date of purchase with ship times of 9 to 15 business days at best. Her mission was to offer moms the trendiest boutique products at wholesale pricing.
Although that was after when I needed it, I figured I would just wait. We do sincerely apologize for any inconveniences this may have caused, and hope to better serve you and all of our customers in the future. Please note that we do not process or ship orders Saturdays and Sundays. I ordered 14 items for my daughter for Christmas from this site on 12/15 and paid 2 day shipping for $27. It looks like you were taking advantage of our $5.00 moving sale and while you were checking out some of the items became out of stock. You can use that number to track your package through during it's journey to your home. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. I was livid and they profusely apologized but left me with sorry nothing I can do. BBB Business Profiles generally cover a three-year reporting period. At 19 years old Quynn had her first baby girl Halli who was the inspiration in starting this store. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Just choose the "Local Pickup" option when checking out. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Diane owning a business herself with her husband for 30 years had the knowledge of how to run a company, and together with her daughter's year of designing and research in starting this store, Sparkle In Pink was created. They had no idea what was going on with the package according to the **** own staff. There are times shipping companies get delayed a day or two for weather, holidays etc. These charges are common practice across most businesses as we will not be able to resell the items returned if they are in less than perfect condition. Our mission is to offer a huge selection of the most adorable clothing, at the most affordable prices! Your systems in place are lackluster and checking out is primitive. They strive to give you the best customer service and shopping experience!
During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. Extremely sketchy customer serve practices. We want you to have a great experience shopping with our company. If you are having trouble tracking your package with the tracking number we provide please contact USPS. If you have any questions or concerns about shipping please feel free to contact us at 1-866-328-9752. Well guide you through the process. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. When I finally received my package it contained only a pair of pajamas with a damaged zipper. The SIP Family makes an outstanding team! Big sales can be frustrating sometimes but so fun to get a great deal. Unfortunately,your package did have some delays which can happen with all shipping companies right now with the current world circumstances. I ordered several outfits for my granddaughter birthday. The company did eventually offer a return but because of the charges I would have been out $20 with no items to show for it. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. All I got was sorry but if you order again will rush ship to you. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier. 
Sinceyour package is delivered it is not covered under our carrier insurance, if it was not delivered it would have been covered in full. We are so sorry you feel this way. My order did not go through but took my money out of my account anyway. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. I decided to donate the items and make this complaint instead to keep others from having the same experience I did. If you are having trouble tracking your package with the tracking number we provide please contact USPS. They believe in treating their customers just as we would want to be treated. We only have a slight mark up on top of the production cost on all of our products so that we can continue to grow Sparkle In Pink, but our main priority is to keep costs low for our customers, and that is our promise, to always offer the best prices around! All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. If the difference is not paid within 48 hours we will refund your order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Can you please advise? So there was definitely more than the one attempt you listed. As a result, the strict return policy is misleading. I headed to check out and instantly as Im putting in my information items in my cart are disappearing one after another. The package was shipped on the 18th of November, and on the 22nd it was scanned into a town 20 minutes away from me. Buy from them understanding that shipping can be an issue, many people have shipping issues and they are not quick to take responsibility for them at all. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. SIP is more than just a clothing store, at least we think so. We promise all orders shipped within two business days. All Sparkle In Pink products are for use at your own risk. The company never answers the phone, I have my phone log to document this. SIP return policy is chunked out into 4 sections and missing from the product description page despite having a tab for it. I received the package ripped open. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. I agree that you guys were kind although I dont think it was helpful, but I think consumers should understand your true policy of what to expect regarding shipping if an issue arises. We get to make little girls all around the world feel like princess's and make them feel beautiful for any occasion! Which is fine but should be clearly spelled out. I already had to spend more money replacing my daughters Christmas gifts. I rushed as fast as I could to place my order and I was left with half the items I wanted. Sparkle In Pink does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. Visit our Privacy Policy, which is incorporated by reference into, and made part of, these Terms. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office. I write this completely disappointed in the company and its customer service. *please note, Local Pickup shipping method will only be displayed if you live in Utah.*. Im just annoyed with this whole experience. I am adding a link to our full returnpolicy that is on our website for you to review. We have tried to make our return policy as fair and easy to understand as possible. If we can put a smile on a little girl's face and make them feel beautiful like they are, we have done our job!
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