If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover. I had the exact same experience. The next communication I received was that the cover was shipped out and scheduled for delivery in January.BELOW IS A LIST OF CONCERNS AND ISSUES WE ARE EXPERIENCING Cover was not made to my specifications (one piece trifold) Pull handles are not where they should be as I requested thus impeding one person close. Some cover hold downs have been added where they should not be, thus impeding push off opening of tub. The third fold is not attached via stitching and no weather gasket seal between that I requested, this allows for constant heat loss. 
WTF?!?! Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call. Same BS as everyone else. There is no excuse other than they must be liars and thievesthat's my opinion. Okay so my experience with this company began January 10th, 2021 when I placed an order for a new Spa Cover and was charged $345. Get more reviews from your customers with Birdeye. Probably using our money to pay for their own amenities?? Now I am told via email Your order is expected to go out from our facility last week of November, if not sooner. You will receive a tracking number and so on. Total scammers! I was fine with that, I order cover March 2021 and it is March 2022 and still no cover. The company owner Alejandro Flores-Ramirez has owned other companies (spa covers and drywall) with the same reviews and similar complaints in Florida. I just filed an official complaint with the Florida Attorney General's Office. We were informed it would be ready in June of 2022. Garbage company. I cancel the order and they refund my purchase minus $150 service charge. Should you need any further information, please do not hesitate to email us or contact us at (727) 571-4371. Every month I send an email inquiring as to my order status (ordered 1/11/21).
If it is not damaged, sign for it and keep it. I sent them one back including all their colors. Would enjoy reading about how some customer beats the crap out of the owner of this company for being such scammers!
I ordered my cover in September, they took my full payment via credit card, I recently asked for an update and have not received a response. Please read it carefully. Should you need any further information, please do not hesitate to email us or contact us at (727) 571-4371.VERY IMPORTANT. I see testimonials on their sales page but but I see none of the true reviews. We could expedite for another $75, but STILL AN ESTIMATE for the end of July instead of September. We are working hard to get your cover shipped to you as soon as possible. Come May 18th I received an email stating that my order was In Production. I think we all should file a class action law suit against them and see to it they get shut down . Avoid Coverlex Inc and Affordable Spa Covers. Same BS as everyone else. They do not even deserve the level one star but they do not offer any level lower than that, Bait and switch stay clear away I saw a scam coming after I ordered called attorney general in florida they said these people are under investigation and to file a dispute with my credit card company they found in my favor and issued a charge back now these thieves are trying to get their 150 dollar cancel fee from me wait in h*** for that stay away from these jerks. I have contacted the BBB and am going to lodge a complaint to Clearwater chamber of commerce and their attorney general's office. My husband ordered a hot tub cover in April of 2021. Don't waste time with them. I told Juliana if we dont get it by August, I am reporting them to the Better Business Bureau. When they bring the cover, take it out of the box and inspect it for damage. The take payment in full up front, I call after 8 weeks to inquire about a shipping date, they tell me it won't be shipping for another 3 months. Just like everyone else has said, I wish I would have read the reviews before ordering. Affordable Spa Covers If you call them to check on your order, they try to bump you for expedited shipping 74.99. Please be aware there is also a $150 penalty for order cancellations after 24 hours no exceptions. Free shipping on all spa covers! COMPLETE SCAM! When he called Affordable Spa Covers in June 2021, he was told it would be delivered in November.
We are running about 16 weeks right now. There are additional instructions and in your delivery information below. And directly on their website it does state: Easy, done. Had they informed that it was going to be manufactured in two pieces attached via Velcro I would have cancelled. We are running about 16 weeks right now. Ordered spa cover in August. SCAM COMPANY - RUN AWAY - Call your credit card company and file a dispute ASAP. While they laugh all the way to the bank. I have notified them multiple times and they kept extending the delivery date. Here are 8 tips for writing great reviews. When you call them. Verification can help ensure real people write reviews about real companies. Almost as if they have robbed people so often that they know exactly what to say to frustrate you further! After you get the shipping notice and you see the cover is in the local terminal, schedule the delivery with the carrier. Now this got me excited, thinking it would be shipped out shortly after. And for added exposure to this pathetic scam.going to send copies of all my emails, complaints, and their shady responses to the Clearwater Mayor's office. Website said 8-10 weeks estimated lead time. Affordable Spa Covers will custom-make the perfect replacement hot tub cover to fit your hot tub. As I have mentioned on several occasions We have medical needs in this household requiring routine use of hot tub for hydrotherapy and your business decisions are a direct impact to our family and the equipment needed. Grow your business. They are lying thieves. She refused to ever allow me the opportunity to speak with anyone beside herself, no supervisor.
Then filed a complaint with the FL Attorney General.For anyone else currently experiencing issues, please file a complaint with FL Attorney General, Ashley Moody. Hahahaha. There are additional instructions and in your delivery information below. My next call was June 28, 2022 and was told by Juliana it would be ready the beginning to the middle of Aug 2022!! The take payment in full up front, I call after 8 weeks to inquire about a shipping date, they tell me it won't be shipping for another 3 months. Called for status 5/31/21: now estimated lead time is 18-20 weeks, and no guaranty, just another estimate. This is a scam. We are clearly getting the run around!! Going to do another formal complaint this evening with the Clearwater Police. They say that their colvers are not refundable or returnable. When I received it. If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover.Best Regards,Affordable Spa CoversThank youJoanna V. Affordable spa covers wow! At this time, I was assured a May Delivery date which was frustrating but understandable at the time due to Covid, so I assumed difficulty to obtain supplies.
This company needs a class action lawsuit and hopefully the Better Business Bureau can initiate it with so many people scammed by this company. This business is unclaimed. And why stop shining lights on this snake company.tomorrow I will reach out to local media outlets and let them know about the company in Clearwater giving their city a bad name.
I received some rehearsed response from the person answering calls as to why I couldnt get back my money on the cancellation fee. Love this company! Thank you Please take a glance at this company on the BBB, you will see claim after claim stating the same thing as me. Due to closures and shortage of materials, we have fallen behind on our normal production times. After placing an order, we got nothing but the run around & was then told turn around time was 18-22 weeks for a hot tub cover after they charged us the day of the initial order. I was satisfied and did not check their reviews as of late. Dominate search results. If you have any further questions, please give us a call. Best Regards, Finally delivered in February, with a torn cover. Due to an overwhelming amount of orders, Expedited Orders are taking approximately 4 to 6 Weeks please call us at 727-888-4561 for specific production time.
When I called on March 22, 2022 I was given a sad story that COVID 19 has caused reduced production of the spa covers and then a shortage of foam. Zero Stars. They are a scam of a company, and once you pay YOU WILL NOT RECEIVE THE PRODUCT! Everyone that has been screwed by the deceptive business practices of ASC needs to file complaints with Floridas AG and the BBB. I can tell it's medium gray as it has a green hue to it. Avoid like the plague. It is medium gray. Affordable Spa Covers is THE worst company to order from!! I've waited 11 months. Bless, John Crane page 2. Yes, 26 weeks, as in HALF A YEAR. This is actually illegal and I am not sure why they have not been sued! I explained that I specifically ordered a one-piece trifold all stitched together with a sketch, dimensions and attachments based on medical conditional needs. I wish I had read these reviews before ordering a hot tub cover from this company. Ordered 4/12/21, charged in full. Information provided by various external sources. Anyone can write a Trustpilot review. I Received a call from Jeff-Sales director on 11/30/2020 and he was calling me to inform me that the production department wants to make my cover in two-fold one piece which is NOT what I ordered on 09/09/2021 and paid for as per drawings and documentation. Of course, I canceled the order. In November 2021 when he asked for his money to be returned they said no. You will receive a tracking number via email once your order is on its way. Received an email stating that it should be here February 2022. I was told that In Production does not literally mean it is in production but that my group of orders should be next up to be processed, or something along those lines. She refused to process a refund via the phone, stating that it had to be done in writing via email no exceptions. We are working hard to get your cover shipped to you as soon as possible.
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